I cannot get help from Audacity

I received a “Tape to MP3 Converter” a week ago from Audacity. However, it is missing the necessary software to get it running. I have been trying to contact somebody from Audacity for several days with no luck. There are no phone numbers to call, no people to text. Whenever I thought I was getting close, I was always taken to a site where they want to charge me more money to text an individual. Any software I found online is useless because it doesn’t make it so the converter is recognized by my computer. I have a brand new computer running Windows 11. If I am not contacted by an Audacity representative by Monday, I am removing the charge from my credit card and you can tell me how to return the converter.

You obviously didn’t get Audacity from the official Muse download site:

It is free to download from there.

Unfortunately there are rogues out there that try to scam folk by selling them for a charge something that is available for free - unfortunately you are one of those who get conned like this.

And Muse, the owner’s of Audacity, do not sell “converters” - so you can’t ask them about returns.

Also be aware that most of these non-official sources rarely deliver the latest release with the newest features and latest bug-fixes.

And yes, stopping the charge on your credit card and indeed getting your card company to refund you for charges already made would be a good idea.

BTW Muse do not offer telephone support - nut they do have a Discord support channel and this Forum is a good place to get help with audacity.


The REAL Audacity is FREE! (Although it is perfectly legal to sell open-source software.)

Download the real Audacity from AudacityTeam.org

Audacity is an open source project. There is now a company behind it now but this user-to-user forum is the best place to get help. Or there is tons of information in the user manual or on the Audacity website.

This topic was automatically closed after 30 days. New replies are no longer allowed.