Why doesn't ACX enforce their own policies?

Hi all,
Last year, I signed a 3 book contract. One is finished and on the market, the second was completed and submitted for review and the third was almost complete (23 pages to go), when the author informed me that she wanted to cancel the contract.
She had made comments about how she didn’t like a post I made on social media and then claimed that there were production quality issues and complaints (nevermind the fact that it had 15 reviews and one 1 was negative and in fact had been nominated for awards).
Regardless, I think it was personal, however, I informed her of ACX’s cancellation fee for contract termination and requested compensation for the work I had put into this. I even confirmed with ACX that it fit the Termination with Fee catagory.
I was refusing to cancel the contracts until she submitted the cancellation fees. Then suddenly ACX cancelled the unpublished contracts and asked if I wanted to allow the author to take the one book off of the platform.
I said no of course, but I guess my question is:
Why doesn’t ACX do more when this happens? THEY wrote the rules that we are supposed to follow but refuse to enforce them. I was informed I would probably have to seek out an attorney.
EXCEPT the amount falls under small claims and on top of that, ACX will not provide the address of the author for me to have them served if I go that route.
So I am pretty much screwed. I lost 50-60 hours of production time and the author doesn’t get any punishment. Anyone have any ideas?

Sorry to hear of your troubles, but this really doesn’t have anything to do with Audacity. If you want to pursue the issue you would probably be best advised to seek legal advice.

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