unable to record streaming audio in stereo [SOLVED]

◦State the exact three-section version number of Audacity (for example 2.0.3). Audacity 2.1.1, downloaded 10/21/15 after a reinstall

◦State the exact version of your operating system (for example, Windows 7 x64 SP1 or OS X 10.5.8). Windows 7

◦Please include full details of what you are trying to do. Record streaming audio in stereo, to be streamed during a live webcast.

◦If you are recording something, please state what you are recording, the recording equipment you are using and how it connects to the computer. Make and model numbers are useful.Recording music off YouTube, to be played during a music webcast which is also recorded using Audacity. Audio from computer is sent to an Alesis Studio 24 recording console (AKA, mixing board), then to the speakers via stereo receiver.

◦If there is an error message, please state what you did that led up to this, and what exactly the message says. If the message is detailed, please attach an image of it. No error message.

There is only the right track being recorded using audacity. We want to record in stereo. The music plays in stereo but Audacity is only recording minimal sound in the left track so it sounds like Playback only plays right track. When we switched to record in MONO the only sound recorded was left track, which is very quiet. We have uninstalled and reinstalled audacity, at which point we upgraded to version 2.1.1, however the problem still persists. We know it is not the mixing board as we replaced the mixing board recently to try to fix this problem. I have searched the forums before registering, found similar questions but found no solution that works for us. Thank you for your help.

Are you using the “WASAPI loopback” method as described here? http://manual.audacityteam.org/o/man/tutorial_recording_computer_playback_on_windows.html

I just tried that method, but to no avail. There was not the option to loop. I do have three different input devices because besides doing his live show with a pro mike, my blind boyfriend uses a screen reader and dragon program in which he uses a usb headset with mike onboard. I have tried the three inputs, mme, directsound and the wasapi several times now. Thank you.

I just tried that method, but to no avail. There was not the option to loop

I lied, I just checked it out for the fifth time at least, and found the loop you mentioned and now it is recording perfectly! Thank you! YOU made me a hero in the eyes of my blind boyfriend. We have been hassling over this for months. Thank you!

Glad you got it working :slight_smile:
I’ll close this topic as “solved”/