Sync Failed opening from Audio.com

Audacity 3 Help Forum Windows
1

I am a middle school teacher and I teach Audacity.

I had a project from years ago that was in the old .aup format that, after upgrading to 3.5.x obviously would not load.

I complete redid the entire project, which took weeks. I had been saving the project in the cloud with Audio.com and, as of May of 2024, it was working fine.

I just upgraded to 3.6.x, tried to load the file and even after having tried multiple time, rebooting my system, etc., I continually get the following message:

Sync Failed
The server responded with something Audacity could not understand.

I am loathe to think that I will have to complete start this project again.

Is there anything I can do?
Would you recommend uninstalling Audacity 3.6.x and trying to go back to 3.5.x?

Please help!

Allen

Update:
I tried two different Windows systems, one with Windows 10, the other Windows 11.
I uninstalled 3.6.x, rebooted, installed 3.5.x.

The exact same message.
Unfortunately, i did not save the file locally so the only version i have is in the cloud.

I also tried opening, from the cloud, versions from different save days and had the same error message.

I await some amazing advice and solutions!

Thank you again

3

Hi Allen. First of all, can you tell me if it was a 32- or 64-bit version of Windows you were using when you uploaded this project?

4

Great question. I am away from school at the moment, actually two more weeks. I am certain that it was created with the 64 bit version of windows and the versions with which i have been trying from home, on the two systems, are both 64 bit versions for certain.

5

Could you invite me to your project on audio.com so that I can try to fix your project? My username is dozzzzer, all you need to do is click “Invite to view” from the project page on audio.com, enter my username and click “Done”.

6

dozzzer,

I tried sharing my project with you through my mobile phone. I’m not sure if you received the link or not as I received email bounces due to the noreply@.

Please let me know if it did not go through and I can resend it from my computer system.

Interestingly, while on my mobile phone, I clicked the project and it played…on my phone.

Allen

7

Yes, I managed to download your project, trying to fix it now. I will let you know as soon as I’m finished.

8

Please also add one of our developers to that project, his username is vitaly-sverchinsky

9

I am adding him today. I’m sorry for the delay.

10

dozzzzer,

I was wondering if either you, or vitaly-sverchinsky were able to figure out what happened and/or were able to recover my project.

I appreciate your efforts!
Allen

11

Yes, one of our developers has started looking into it today. In the meantime, you can track the progress on Github.

12

Thank you. In the meantime, would you recommend that I save locally rather than risk the online, or certainly…at the very least, use both so I have a copy?

13

I’d recommend you either use both or the local one for the time being.

14

Thank you. I will plan on trying both, but absolutely the local one to be sure.

15

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