Sound is barely heard

My sound at playback was so low, I had it at full volume but barely could hear it. I think it happened after i install a usb software for a “Real 5.1 game sound card”. I uninstalled and then also did a repair on 4.0. did a repair on 4.0 did not resolve. I rebooted computer, did not resolve. I removed 4.0 from my computer and installed 3.78 and it worked. Then i updated to 3.79 and its still working. I then unistalled 3.79 and installed 4.0 and now it works again with 4.0. Hope this helps

This is the volume you’re referring to or your computer volume? Because this could lower what you’re hearing.