Crashes while starting with OpenVINO module enabled

Audacity 3 Help Forum
1

I’ve read prior posts about the same problem, and followed the tips that had worked for others, but nothing has helped so far. (I’ve updated my Intel graphics driver, and have tried removing/renaming both openvino_intel_npu_plugin.dll and OpenCL.dll).

Windows tells me “igdrclneo64.dll” is causing the crash, and I haven’t seen anyone else mentioning it, so I’m not sure which advice does or doesn’t apply to me. Any help will be very much appreciated! Thanks.

I’m using Audacity 3.7.1 and OpenVINO R4.2.

Start of the Windows crash report:

Operating system: Windows NT
10.0.19045 5247
CPU: amd64
family 6 model 142 stepping 10
8 CPUs

GPU: UNKNOWN

Crash reason: EXCEPTION_ACCESS_VIOLATION_READ
Crash address: 0x38
Process uptime: 3 seconds

Thread 0 (crashed)
0 igdrclneo64.dll + 0x19ee5f

…

and then it also mentions:

dxgi.dll
IntelOpenCL64.dll
GDI32.dll
win32u.dll

2

This is not an answer to your question. I’m just putting it out there so better people can suggest something.

It appears the computer does not have a GPU, or the one it has does not have compatible drivers.

I know that OpenVINO has a switch to use either a CPU or a GPU, but what if there is no GPU? Can it run with just a CPU?

3

For what it’s worth, the Windows crash report is wrong about the CPU: it’s actually an Intel i7-8550U, not an AMD. (Sorry, I just copied and pasted that part without evaluating it!) And the computer does in fact have an Nvidia GPU. I have no idea why the crash report would be wrong or confused about either of those things.

(edit: Okay, having looked into it I see that “amd64” just refers to the generic architecture of the CPU, so I guess that explains that. My knowledge is not very deep!)