Constant crashes after getting a new mic(windows

I’m using windows 7 ,and I have the latest audacity version ( Audacity 2.0.4). I just received a new microphone (CAD U37 condenser microphone).Before receiving the microphone there was no crashes. I have successfully recorded some tracks but there is constant random crashes after recording and listening to a track. I have matched the audio qualities in both the sound control panel in windows ,and the one on audacity to 16 bit 44100 htz. I’m still getting crashes, any possible fixes? thanks

Problem signature:
Problem Event Name: APPCRASH
Application Name: audacity.exe
Application Version:
Application Timestamp: 52226e28
Fault Module Name: audacity.exe
Fault Module Version:
Fault Module Timestamp: 52226e28
Exception Code: c0000005
Exception Offset: 000b9d5b
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

A crash report, from audacity

Is Audacity crashing, or the computer?

Are you using Avast! anti-virus?

Can you make sure 2.0.4 is quit (check in Windows Task Manager > Processes tab) then run this version: .

Does that crash? Also please attach the file C:palog.txt that should be written by that version. Please see here for how to attach files: .


Hello Gale, thanks for your reply. I tried the 2.0.5 version and it also crashed on me, I could not find the “palog.txt” file I looked in the audacity folder of the 2.0.5 version but no luck. Also I am using Norton Anti virus.

Did Audacity crash or did the entire computer crash? If only Audacity crashed, did it crash when you started it, or after recording a track?

The palog.txt file is in C:, as I said, so please look in C: for it.

Make sure no versions of Audacity are running (“Processes” tab of Windows Task Manager) then try this version . If it crashes, tell us when it crashes.


Audacity is the one that crashes, this happens after I record a track

Then please try my previous suggestions:

Appcrash reports tell us almost nothing, but the palog.txt file may tell us something.

If you use the build above it will tell us whether or not a particular audio host in 2.0.4 is the problem.

If you prefer to experiment with the 2.0.5 you already have, try all the different “audio hosts” in the first box of Device Toolbar . Perhaps one of them won’t crash.

Also right-click over “audacity.exe” in Explorer, choose “Properties”, then the “Compatibility” tab. Experiment with different settings. It’s preferable to uncheck “Run this program in compatibility mode for:”, but please try out making changes.

If that makes no difference, there is another build that may help where we have just updated the Audio I/O library we use.

You can also make your microphone default recording device in Windows then record with Windows Sound Recorder. If that crashes, it’s a good indication that your microphone is the problem.