Can't get Audacity to record off my Mixcast 4

I can’t get Audacity to record from my Tascam Mixcast 4. This is a new computer. It (Audacity) recorded on my old computer just fine. The Tascam tech I had on the phone said the computer is seeing the Mixcast 4, but when I try to record off of a pre-recorded pad I get a straight line. Not sure what is wrong. When recording a mic channel, it is muffled, but i do get a recording.

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