Cannot Open or Save Files — Revocation & Access Issues Between Audio.com and Audacity

Audacity 3 Help Forum Windows
1

Dear Support Team,

I am writing to report a series of serious issues I’ve encountered while trying to use Audio.com in conjunction with Audacity. Despite following every available instruction and trying numerous troubleshooting steps, I am currently unable to open, save, or access my files in any reliable way—making the entire workflow effectively unusable.

Specific Problems:

  • Files saved to Audio. com from within Audacity cannot be reopened—no matter what method I try.
  • Previously accessible files now trigger errors or remain invisible within Audacity’s open/import options.
  • A revocation issue occurred, causing my Audio. com account to be disconnected from Audacity with no clear way to reauthorize it.
  • I cannot find a consistent or documented method to reconnect or revoke-and-refresh access from either platform.
  • Even locally saved versions are affected once they’ve been synced with Audio.com.

Steps I Have Already Taken:

  1. Logged into my Audio. com account within Audacity as prompted.
  2. Saved projects via the Audio .com cloud save option.
  3. Attempted to reopen the projects later with no success—files either fail to load, aren’t listed, or result in unreadable formats.
  4. Attempted to troubleshoot via available menus, including checking for reauthorization or access reset options—none were found or effective.
  5. Attempted downloading and importing files manually, but they are not compatible with Audacity or come back empty.
  6. Cleared cache, restarted the program, reinstalled Audacity, and even attempted using different browsers to log into Audio .com—all failed to resolve the issue.

What I Need From You:

  • A clear and complete walkthrough to revoke and reauthorize Audio. com access within Audacity.
  • Instructions for how to reopen cloud-saved files in Audacity, if this functionality is working as intended.
  • If that’s not possible, a way to download or export my projects from Audio. com in a usable format (e.g., WAV, MP3, or AUP3).
  • A confirmation of whether the cloud sync feature is currently stable or should be avoided altogether.

This experience has been deeply frustrating, especially given how much time I’ve invested trying to make your tools work together as advertised. I am seeking either a concrete solution or a direct explanation of the current limitations so I can decide whether to continue using this platform for my creative work.

I would appreciate a timely response. Thank you.

Sincerely,
A royally aggravated Jennifer!

Let me know if you’d like a version with a little more bite, or if you want to attach a summary of project

2

This is not a support team. Here are users who (try to) help other users.

3

So this all used to work.

Has there been a Windows Update between the times it worked and the times it didn’t?

Have you changed, added, or deleted programs recently? Do you use Cloud-Based storage for other applications?

Any communications programs? Skype, Zoom, Meet, Multi-Player Games?

Have you tried to contact Audio.com From a different machine?

Have you tried a Clean Windows Shutdown? Closing or restarting Windows doesn’t do a clean sweep. It can leave stuff behind. You can do a Clean Shutdown to really start fresh.

Method 1 or Method 4.

What he said. This is a forum with users helping each other. Not a help desk. Usually, there will be somebody with the same symptoms as you and you can try different changes or solutions.

Another item is to assume you have a “bug.” Most likely not. If you’re the only one with these symptoms, you may just have a broken machine or system.

Koz

4

hello. please contact support@audio.com with your issue.