Can no longer use Super USB Cassette Capture with Audacity 3.7 and Windows 11

Several years ago I purchased a Super USB Cassette Capture device and started using Audacity 3.13 to transfer old live cassettes.
I hadn’t used it since last year, and this summer my laptop died and I had to upgrade to a new one using Windows 11.
I recently tried hooking it back up and using it again and have had zero luck.
If i try recording in the normal recommended settings, it crashes and I see
“-9999 Unanticipated host error”

This is the actual error:
“timestamp”: 1731204207,
“event_id”: “e8819fa440327e4cae0f12551dcee067”,
“platform”: “native”,
“release”: “audacity@3.1.3”,
“contexts”: {
“os”: {
“type”: “os”,
“name”: “Windows”,
“version”: “10.0.26100”
}
},
“exception”: {
“values”: [
{
“type”: “Error”,
“value”: “Error opening recording device.\nError code: -9999 Unanticipated host error.”,
“mechanism”: {
“type”: “runtime_error”,
“handled”: false

If I toggle off “Software playthrough” in Transport Options, it doesn’t crash but nothing is recorded either.

I tried updating to Audacity 3.7.0, but then my device vanished completely from Windows Device Manager and doesnt show up in Recording Devices.

I am totally over my head here and really upset, this is so complicated.

Can anyone help?

A lot of people have trouble with those “cheap little USB cassette players”. :frowning:

Have you tried a different USB cable?

If the headphone output on the cassette player works and you have a computer with a regular soundcard you can record into the soundcard’s line input.

If you have a laptop with no line-in you can use a USB audio interface with line inputs, such as the Behringer UCA202. Don’t get a regular “USB Soundcard” because they are like laptops with only mic-in and headphone out.

A line-input works with line-out and it will also work with headphone-out. Of course, you need the correct adapter cables for whatever you use.

If Windows doesn’t see it, Audacity won’t see it.

I can see the number of complaints here, youre right. I guess I was surprised because the Super USB CC worked perfectly from 2021-2023, and now it doesnt.

I am not sure if I have another compatible USB cable but if I find one I will try that.

That Behringer is inexpensive enough, seems like a solution. So people have tried that and it worked, plugging the SUCC into the Behringer which then hooks into the laptop?

Try another USB port on your computer too!

I don’t have one but a lot of people use it for digitizing cassettes & LP’s, etc.

Plug headphones into the cassette player first to make sure there is analog sound coming out.

It never hurts to have extra USB & audio cables! (I don’t remember ever having a USB cable fail, but it can happen…)

Recording devices can be hidden: here’s how to make them visible … https://youtu.be/or4mQZ5sPmw?&t=35

Go the Device Manager and see if there is a yellow question mark on the recording device. If yes, then you need to update the device driver in Win11.