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I would start by downloading the most recent version of Audacity from here: https://www.audacityteam.org/download/
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When you installed FFMPEG, did you download the .zip or the .exe file?
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Try to open your .mp4 file again, then post the contents of your Audacity log. Help > Diagnostics > Show Log.
See also this related issue: https://forum.audacityteam.org/t/cannot-import-mp4-file-because-ffmpeg-fails/61653/1