Allen and Heath ZEDi-8 mixer not recognized

[lonepilgrim]

I`ve using Audacity awhile..never had any major issues...Windows 7 Audacity 2.13...I just bought this mixer and it doesn't work..I`ve contacted Allen and Heath but haven`t heard anything..downloaded the driver several time..I did get the computer and Audacity to recognize it once but still wouldn't record..any suggestions ?

[Trebor]

Audio devices have to be enabled in Windows before Audacity can see them.
Audio devices can be hidden, here's how to make them visible and enable them ...
http://www.thewindowsclub.com/how-to-en ... in-windows

[ Supposedly that mixer comes with "Cubase LE" audio editing software,
if the mixer doesn't work with that then it's not an Audacity-specific problem ].

[lonepilgrim]

I had already pretty much enabled the drivers and set the Audacity drop downs to where they`re supposed to be..I`m very leary to install Cubase...i don`t know anything about it and i don`t want to mess things up even more..one of the reasons I bought this mixer was because there wasn't any pre installed software..is downloading this a last resort ? Thanks

[Trebor]

I had already pretty much enabled the drivers and set the Audacity drop downs to where they`re supposed to be..

..I did get the computer and Audacity to recognize it once but still wouldn't record..any suggestions ?

If you managed to connect the mixer to Audacity once it must be possible to do it again.
That you couldn't record could be due to the settings you had on the mixer at the time ...
http://www.allen-heath.com/media/AP1007 ... ide_A3.pdf

..I`m very leary to install Cubase...i don`t know anything about it and i don`t want to mess things up even more..

Cubase offers more than Audacity: real-time equalization, virtual instruments, can use the latest VST(3) plugins ...
https://en.wikipedia.org/wiki/Steinberg_Cubase

You can have multiple audio-editing software on your computer at the same time : it's not either Audacity or Cubase, you can have both. If you set up a Windows system-restore point before installing Cubase, then you can revert your computer to that point in time if things go pear-shaped.

[lonepilgrim]

I am 99% sure I have all the audio and Audacity settings where they should be..I hadn't considered installing Cubase but it looks like I may have to...this is frustrating because the computer and Audacity have both recognized it but wouldn't record..I can`t help but believe there is a simple fix for this but I can`t find it.

[Trebor]

... the computer and Audacity have both recognized it but wouldn't record..

Is Audacity giving an error message ?, or is it just stuck like this ...

Audacity waiting for input signal.gif (46.15 KiB) Viewed 1679 times

[lonepilgrim]

No...I forgot to tell you...when I hit record everything seems to work except no signal...the device shows on record and playback selection...the track appears...the cursor moves smoothly across the screen..everything seems normal...no recording appears..it looks like I am recording with the level turned all the way down..thanks

[Trebor]

..it looks like I am recording with the level turned all the way down..

You may have the answer there : could be some control on the mixer is turned-down or switched-off.
http://www.allen-heath.com/media/AP1007 ... ide_A3.pdf

[lonepilgrim]

I`ve read the manual backwards and forward multiple times and downloaded and uninstalled the driver multiple times..I finally got it to stick..in the mean time I've contacted Allen and Heath a few times but all I`m getting from them is download the driver again it should work..I don`t see the point to uninstalling the driver again because at least it seems to be working to some extent and my computer seems to be recognizing the mixer..same thing..all the settings are where I think they should be..nothing but a flat line..I`m thinking there`s a setting wrong but i can`t find it..thanks

[Trebor]

... all I`m getting from them is download the driver again it should work..

I see there are two Windows driver downloads, only one is for Windows 7.
https://www.allen-heath.com/ahproducts/zedi-8/

For some reason the mixer has to be attached and powered-up when the driver is installed ...
http://www.allen-heath.com/media/ZEDi-U ... nual-1.pdf