Audacity won't recognise Phonic Helix firewire mixer

[cbjorke]

I'm using Audacity 1.2.5 and OS X 10.5.1 on an iMac 2GHZ Intel Core 2 Duo. In Audacity I get no communication with the mixer. Garageband is able to see the board and record, at very low volume, but the input volume sliders are grayed out in the Track Info Section. This is a new setup for me and I am frustrated. Phonic says I don't need any drivers with OSX. Is there something they're not telling me?

[kozikowski]

Phonic seems to make about a hundred different mixers. Which one have you got?

If GarageBand can see it, then OS-X can see it and the company is right.

Apple > System Preferences > Hardware > Sound > Input

Is your device in that list? If it is, select it and play something so the little flashing lights work. Then open Audacity and click once inside the red record meters. Play something again. Do those lights flash?

Let me know where you get stuck.

Koz

[cbjorke]

It's a Phonic Helix Board 24 Firewire. I see it in the control panel but have a message, "The selected device has no input controls."

In Audacity I get an error message "Error while opening sound device. Please check the input device settings and the project sample rate."

Sorry to be so late getting back.

[cbjorke]

I does show some (about 25% with the board at full volume) input on the meter in the sound input device control panel.

[steve]

There may be some useful hints about getting a good recording level from a Helix board in this topic: http://audacityteam.org/forum/viewtopic ... lix#p10214

Also, if you are using a microphone with a mixing desk, you should use the 3 pin XLR (Cannon) sockets rather than the jack sockets. 1/4" Jack sockets are usually designed for instruments which have a much higher output than a microphone.