*NO* version of Audacity works for me in Windows 10

Help for Audacity on Windows.
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BrianGygi
Posts: 27
Joined: Mon Jan 25, 2021 10:03 pm
Operating System: Windows 10

*NO* version of Audacity works for me in Windows 10

Post by BrianGygi » Sat Apr 17, 2021 4:35 pm

Hi, I have posted to this forum several times about this, but have not been able to resolve the problem and I really want to get Audacity working again! In January, Audacity (then 2.6) suddenly stopped working for me on my laptop running Windows 10. Whenever I would try to save a project, or export a file, or anything that required interacting with Windows, I would get the following error screen (attached).

I tried uninstalling/deleting *everything* having to do with Audacity, reinstalling (now up to 3.0) and I still get the same error. When I look at the generated log files, it reads below, which makes no sense to me. PLEASE can someone offer some suggestions? I am going nuts, and have tried other programs, (e.g. Cakewalk, GarageBand) and find that none of them are as straightforward or easy to use.

HELLP

11:50:52: Audacity 3.0.0
11:50:52: Trying to load FFmpeg libraries...
11:50:52: Trying to load FFmpeg libraries from system paths. File name is 'avformat-55.dll'.
11:50:52: Looking up PATH environment variable...
11:50:52: PATH = 'C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Users\Brian\AppData\Local\Microsoft\WindowsApps;;C:\Program Files\JetBrains\PyCharm 2020.3.5\bin;'
11:50:52: Temporarily prepending ';' to PATH...
11:50:52: Checking for monolithic avformat from 'avformat-55.dll'.
11:50:52: Error: Failed to load shared library 'avformat-55.dll' (error 126: The specified module could not be found.)
11:50:52: Loading avutil from ''.
11:50:52: Error: Failed to load shared library '.dll' (error 126: The specified module could not be found.)
11:50:52: Loading avcodec from ''.
11:50:52: Error: Failed to load shared library '.dll' (error 126: The specified module could not be found.)
11:50:52: Loading avformat from 'avformat-55.dll'.
11:50:52: Error: Failed to load shared library 'avformat-55.dll' (error 126: The specified module could not be found.)
11:50:52: Error: Failed to load FFmpeg libraries.
11:50:52: Returning PATH to previous setting: C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Users\Brian\AppData\Local\Microsoft\WindowsApps;;C:\Program Files\JetBrains\PyCharm 2020.3.5\bin;
11:50:52: Error: Failed to find compatible FFmpeg libraries.
Attachments
Error screen.png
Error screen.png (257.99 KiB) Viewed 470 times

Ivalogic
Posts: 130
Joined: Wed May 01, 2019 9:45 pm
Operating System: Windows 8 or 8.1

Re: *NO* version of Audacity works for me in Windows 10

Post by Ivalogic » Sat Apr 17, 2021 5:19 pm

I'm not an expert on this, but you may have to delete some faulty plug-ins.
It looks suspicious, as stated in the debug report screenshot, that the debug report will be stored in a Wondershare software folder.

steve
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Re: *NO* version of Audacity works for me in Windows 10

Post by steve » Sat Apr 17, 2021 5:26 pm

BrianGygi wrote:
Sat Apr 17, 2021 4:35 pm
Whenever I would try to save a project, or export a file, or anything that required interacting with Windows, I would get the following error screen (attached).
That screenshot is very interesting.
The debug report should be in:
C:\Users\<your-username>\AppData\Local\Temp\
not:
C:\Users\Public\Documents\Wondershare\CreatorTemp\

Try rebooting the computer, then run the Audacity installer again and watch out for the option to "Reset Preferences" during the setup. Enable that option.
On first run you will be prompted to confirm that you wish to reset preferences - confirm.
9/10 questions are answered in the FREQUENTLY ASKED QUESTIONS (FAQ)

BrianGygi
Posts: 27
Joined: Mon Jan 25, 2021 10:03 pm
Operating System: Windows 10

Re: *NO* version of Audacity works for me in Windows 10

Post by BrianGygi » Sat Apr 17, 2021 5:53 pm

Hi, thanks for the suggestion, and yes I did think it was strange the debug report would be saved to that folder. However, I followed your suggestion, uninstalled Audacity, rebooted, reinstalled, and checked the box for "Reset Preferences", and it said it was resetting them. However, when I fired Audacity up again, and tried to open a project, I got the SAME G*DDAMN error screen, and the report was still being saved to the SAME G*DDAMN Wondershare folder.

I am really at my wits end. Suggestions?
Thanks

BrianGygi
Posts: 27
Joined: Mon Jan 25, 2021 10:03 pm
Operating System: Windows 10

Re: *NO* version of Audacity works for me in Windows 10

Post by BrianGygi » Sat Apr 17, 2021 6:04 pm

Hey, I just tried searching for avformat-55.dll, and it doesn't seem to be on my computer (I'm certain it was there before). Should I try downloading it, and if so, where should I install it? Thanks!

steve
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Joined: Sat Dec 01, 2007 11:43 am
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Re: *NO* version of Audacity works for me in Windows 10

Post by steve » Sat Apr 17, 2021 6:54 pm

BrianGygi wrote:
Sat Apr 17, 2021 6:04 pm
Hey, I just tried searching for avformat-55.dll, and it doesn't seem to be on my computer (I'm certain it was there before). Should I try downloading it, and if so, where should I install it? Thanks!
Don't worry about that for now. It is an optional component. Let's focus on the main problem first.

Question 1.
In Audacity "Edit menu > Preferences > Directories", where does it say that "Temporary files directory" is located?


Question 2.
  1. Click Start, in the search box, type CMD.
  2. Right click on CMD and choose run as Administrator.
  3. In the command prompt type: ECHO %Temp%
What is the output?
9/10 questions are answered in the FREQUENTLY ASKED QUESTIONS (FAQ)

BrianGygi
Posts: 27
Joined: Mon Jan 25, 2021 10:03 pm
Operating System: Windows 10

Re: *NO* version of Audacity works for me in Windows 10

Post by BrianGygi » Sat Apr 17, 2021 7:09 pm

OK, I did as you suggested. The Temporary Files directory is C:\Users\Brian\AppData\Local\Audacity\SessionData

Clicking on Start too me right to the command box, without asking me to run as an Administrator
ECHO %Temp% gives
C:\Users\Brian\AppData\Local\Temp

I hope this helps, but I frankly don't see anything unusual here

Thanks so much,
Brian

steve
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Re: *NO* version of Audacity works for me in Windows 10

Post by steve » Sun Apr 18, 2021 12:22 pm

Could you post the debug report ZIP file. That may have a clue as to what is going on.
9/10 questions are answered in the FREQUENTLY ASKED QUESTIONS (FAQ)

BrianGygi
Posts: 27
Joined: Mon Jan 25, 2021 10:03 pm
Operating System: Windows 10

Re: *NO* version of Audacity works for me in Windows 10

Post by BrianGygi » Sun Apr 18, 2021 1:31 pm

Hi, attached is the ZIP file, thanks. There are four files in there: audacity.cfg, pluginsettings.cfg, pluginregistry.cfg, and log.txt, which I posted above. But if you can figure out anything from these, that would be great!
Attachments
Audacity_dbgrpt-6692-20210417T141151.zip
(6.41 KiB) Downloaded 8 times

steve
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Re: *NO* version of Audacity works for me in Windows 10

Post by steve » Sun Apr 18, 2021 2:01 pm

Nothing obvious so far.

Could you also look in
C:\\Users\\Brian\\AppData\\Local\\Audacity\\SessionData

There should be a file in there called "audacity.cfg". Please post it here.
9/10 questions are answered in the FREQUENTLY ASKED QUESTIONS (FAQ)

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