Debug report

[lari5567]

I keep getting the same "debug report"

[steve]

Please attach the full debug report. The message window tells you where the report file is located ("C:\Users\asira\....")

[lari5567]

I get the same exact debug report, nothing changes at all

[BrianGygi]

I am having the same problem. I downloaded Audacity 2.42 for Windows 10, and when I run it the startup screen comes on, but if I try to do ANYTHING, the debug report screen appears. I went to the log file, and here are the problems. HELP!

15:38:36: Audacity 2.1.3
15:38:36: Trying to load FFmpeg libraries...
15:38:36: Trying to load FFmpeg libraries from system paths. File name is 'avformat-55.dll'.
15:38:36: Looking up PATH environment variable...
15:38:36: PATH = 'C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Users\Brian\AppData\Local\Microsoft\WindowsApps;'
15:38:36: Checking that '' is in PATH...
15:38:36: FFmpeg directory is in PATH.
15:38:36: Checking for monolithic avformat from 'avformat-55.dll'.
15:38:36: Error: Failed to load shared library 'avformat-55.dll' (error 126: the specified module could not be found.)
15:38:36: Loading avutil from ''.
15:38:36: Error: Failed to load shared library '.dll' (error 126: the specified module could not be found.)
15:38:36: Loading avcodec from ''.
15:38:36: Error: Failed to load shared library '.dll' (error 126: the specified module could not be found.)
15:38:36: Loading avformat from 'avformat-55.dll'.
15:38:36: Error: Failed to load shared library 'avformat-55.dll' (error 126: the specified module could not be found.)
15:38:36: Error: Failed to load FFmpeg libraries.
15:38:36: Error: Failed to find compatible FFmpeg libraries.
15:39:32: Error: File 'C:\Users\Brian\AppData\Local\Audacity\SessionData\project28123\e00\d04' couldn't be removed (error 5: access is denied.)
15:39:32: Error: File 'C:\Users\Brian\AppData\Local\Audacity\SessionData\project28123\e00' couldn't be removed (error 5: access is denied.)
15:39:32: Error: File 'C:\Users\Brian\AppData\Local\Audacity\SessionData\project28123' couldn't be removed (error 5: access is denied.)

[steve]

Error: File 'C:\Users\Brian\AppData\Local\Audacity\SessionData\project28123\e00\d04' couldn't be removed (error 5: access is denied.)

Are you are logged in as "Brian"?
Check the folder: "C:\Users\Brian\AppData\Local\Audacity\SessionData\" and ensure that you can read and write to it.

[BrianGygi]

There is no directory 'C:\Users\Brian\AppData\Local\Audacity\SessionData\project28123.' Should I create it? And yes am logged in as Brian

[steve]

There is no directory 'C:\Users\Brian\AppData\Local\Audacity\SessionData\project28123

That explains why Audacity can't read from it.

Should I create it?

No. That won't fix anything because you would also need to recreate all of the files that were in that folder.

Reboot your computer, then:
Open the hidden folder:

Code: Select all

Users\\<username>\\AppData\\Roaming\\audacity\\

and delete these three files:

• audacity.cfg
• pluginregistry.cfg
• pluginsettings.cfg

[jademan]

There is no directory 'C:\Users\Brian\AppData\Local\Audacity\SessionData\project28123.' Should I create it? And yes am logged in as Brian

You may not be able to view the AppData directory because Windows hides it.

To make AppData visible, in File Explorer, click on the View tab, then check the box labelled "Hidden Items".

I hope this helps.

[BrianGygi]

Hi Steve and Jademan,
Thanks for your responses. I made those hidden files visible, and there is a directory C:\Users\Brian\AppData\Local\Audacity\SessionData but there is nothing in it. I deleted those files you suggested, Steve, then tried running Audacity, and got the same error, and those three files were recreated.

What now?

Thank you again for your help,
Brian

[steve]

As a test, see if you can create a new file ("untitled.txt") in the folder "C:\Users\Brian\AppData\Local\Audacity\SessionData"