They do also say some files are not quiet enough at the beginning and end.
Can you post the exact response?
You may be the second reader that moved houses in the middle of a book and ran into troubles. Unless you moved from a soundproof studio to another soundproof studio, the recordings are always going to pick up some of the room flavor. ACX hates distractions and having the chapters change background is a distraction.
It would be really good to read their exact response. Having your voice change volume through a recording can indicate Windows settings problems.
Are you following the Audiobook Mastering suite of tools? Does that ring a bell? You didn't say that anywhere in the post and you have problems and errors the suite was designed to fix.
Can you record a test? I know you're not a New User, but you did move houses and ACX started rejecting your work.
Something happened.
http://www.kozco.com/tech/audacity/Test ... _Clip.html
Read down the blue links. They're very short.
Koz