Steinberg UR12 - Audacity 2.2.2 - Linux Mint

[horsebadorties]

Try as I might, I can't get the UR12 to work with Audacity. I'm sure it's something in the audio settings. I've tried every permutation without success. Has anyone got further insights?

It works fine on Windows7 so I imagine the problem is to do with a (non-existent) driver.
Is there something I can put into the terminal to force it to work?

[steve]

As an initial test to see if your computer recognizes the UR12:
1) Open a terminal window
2) Enter the command:

Code: Select all

alsamixer

3) Press the F6 key to bring up the sound card selection option.
What options are available?

(Press "Esc" twice to close the card selection dialog and Alsa Mixer.)

[horsebadorties]

Sound Card
- (default)
0 HDA Intel HDMI
1 HDA Intel PCH
2 Steinberg UR12

enter device name

[steve]

Launch Audacity, or if it is already open, exit the program and re-launch it.
Then, "Help menu > Diagnostics > Audio Device Info".
When the info window appears, click the "Save" button and save the info somewhere convenient (such as your Desktop).
Then attach the saved file to your reply. See here for how to attach a file to a forum post: viewtopic.php?f=49&t=64936

[horsebadorties]

deviceinfo.txt

UR12 - Audacity device info

(1.28 KiB) Downloaded 48 times

[steve]

deviceinfo.txt

That's weird. It seems that Audacity can't see any audio devices on your system.
Try rebooting the computer and get the "Help menu > Diagnostics > Audio Device Info" again.
If you have Skype for Linux, ensure that it is not set to startup on log-in.

[horsebadorties]

Desktop/deviceinfo2.txt

[steve]

Desktop/deviceinfo2.txt

No attachment.

[horsebadorties]

==============================
Default recording device number: 1
Default playback device number: 1
==============================
Device ID: 0
Device name: pulse
Host name: ALSA
Recording channels: 32
Playback channels: 32
Low Recording Latency: 0.008707
Low Playback Latency: 0.008707
High Recording Latency: 0.034830
High Playback Latency: 0.034830
Supported Rates:
8000
9600
11025
12000
15000
16000
22050
24000
32000
44100
48000
88200
96000
176400
192000
352800
384000
==============================
Device ID: 1
Device name: default
Host name: ALSA
Recording channels: 32
Playback channels: 32
Low Recording Latency: 0.008707
Low Playback Latency: 0.008707
High Recording Latency: 0.034830
High Playback Latency: 0.034830
Supported Rates:
8000
9600
11025
12000
15000
16000
22050
24000
32000
44100
48000
88200
96000
176400
192000
352800
384000
==============================
Selected recording device: 0 - pulse
Selected playback device: 0 - pulse
Supported Rates:
8000
9600
11025
12000
15000
16000
22050
24000
32000
44100
48000
88200
96000
176400
192000
352800
384000
Unable to open Portmixer

[steve]

Still the same, not physical audio devices listed.

Open your sound settings, and look in the "Input" and "Output" tabs. Which, if any, devices are listed for each?