debug screen and freeze

Help for Audacity 2.x.x on Mac OS X.
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Please state which version of macOS you are using,
and the exact three-section version number of Audacity from "Audacity menu > About Audacity".


Audacity 1.2.x and 1.3.x are obsolete and no longer supported. If you still have those versions, please upgrade at https://www.audacityteam.org/download/.
The old forums for those versions are now closed, but you can still read the archives of the 1.2.x and 1.3.x forums.
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risc
Posts: 1
Joined: Thu Jan 04, 2018 8:27 pm
Operating System: OS X 10.11 El Capitan or later (macOS)

debug screen and freeze

Post by risc » Thu Jan 04, 2018 8:41 pm

I have noticed several posts about 2.2.1 crashing. I cannot use it at all now. Every time I use "open" or "save" or "export", I get a debug screen and the program freezes, forcing me to Force Quit the app. I have tried everything I could find on this forum, I have even completely removed Audacity and all its system files, but nothing helps.

If I double-click a file, I can get it to open in Audacity, but when I try to export or save it, crash. If I try opening the file through the application, crash.

Is my time with Audacity over? I've been using it for years with no problems, but today I can't use it at all.

If anyone knows what the problem is, please let me know.

Thank you!
Last edited by steve on Thu Jan 04, 2018 9:25 pm, edited 1 time in total.
Reason: Topic split and givn relevant title

billw58
Forum Staff
Posts: 3791
Joined: Wed Aug 12, 2009 2:10 am
Operating System: OS X 10.11 El Capitan or later (macOS)
Location: Waterloo, Ontario

Re: debug screen and freeze

Post by billw58 » Sat Jan 06, 2018 3:55 am

We need to know what model of computer you are using, and what version of Mac OS.

It seems the crashes happen whenever Audacity tries to use an open or save dialog box. Hopefully we can track that down through a crash report.

The next time Audacity crashes, Apple should offer you the chance to file a report with Apple. Don't do that. Instead copy and paste the contents of Apple's crash report into a message here. We'll edit it down to the part we need.

-- Bill

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