No signal Presonus AudioBox

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zerolevel
Posts: 4
Joined: Sun Nov 08, 2015 2:21 am
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No signal Presonus AudioBox

Post by zerolevel » Sun Nov 08, 2015 4:56 am

Hi,

I'm having trouble getting sound to Audacity. I have Audacity 2.1.1 and OS X El Capitan 10.11.1 on my iMac and am using a PreSonus AudioBox 22VSL. I have the AudioBox selected as the recording device on Audacity and in Sound in System Preferences, I have also checked in Audio Midi Setup to make sure nothing is muted. Audacity does pick up sound when Built in Mic is selected but i also use Studio One and that isn't receiving signal either. I haven't used Audacity or Studio One since the new OS update which makes me think it could be that?

Any advice would be much appreciated.

Cheers.
Last edited by Gale Andrews on Mon Nov 09, 2015 11:12 am, edited 2 times in total.
Reason: Given more specific title

kozikowski
Forum Staff
Posts: 69384
Joined: Thu Aug 02, 2007 5:57 pm
Operating System: macOS 10.13 High Sierra

Re: No signal

Post by kozikowski » Sun Nov 08, 2015 5:46 am

Does the AudioBox work if you plug headphones into it rather than the computer? Does the AudioBox's power light come on? What's between your live performance and the AudioBox. Part numbers?

Koz

zerolevel
Posts: 4
Joined: Sun Nov 08, 2015 2:21 am
Operating System: Please select

Re: No signal

Post by zerolevel » Sun Nov 08, 2015 6:31 am

Yes sound works with headphones plugged in to the AudioBox..I have a Pioneer DJM800 running to the AudioBox with XLR leads, all lights are on and I have sound through the system. What part numbers are you referring to?

cyrano
Posts: 2629
Joined: Fri Apr 17, 2015 11:54 pm
Operating System: macOS 10.13 High Sierra

Re: No signal

Post by cyrano » Sun Nov 08, 2015 11:29 am

Known Problem: Starting with Mac OS X 10.11, AudioBox VSL control software no longer works, the control panel will not pass audio (i.e. no audio input, no meters, no audio playback from system) with AudioBox VSL Software installed. Please refer to this article here that explains the issue in more detail and how to resolve it.
from:

http://support.presonus.com/entries/105 ... -Statement

http://support.presonus.com/entries/105 ... ion-Notice
In order to continue to use the AudioBox 22VSL, 44VSL or 1818VSL on Mac OS X 10.11 (or later) AudioBox VSL software must be completely removed from your computer system. There is no uninstaller and therefore the software must be manually removed. The manual process to do this is outlined here:
http://support.presonus.com/entries/203 ... on-my-Mac-

Your interface should work in Class Compliant Mode, but the control panel software from Presonus will not be updated.

Gale Andrews
Quality Assurance
Posts: 41761
Joined: Fri Jul 27, 2007 12:02 am
Operating System: Windows 10

Re: No signal Presonus AudioBox

Post by Gale Andrews » Mon Nov 09, 2015 11:10 am

Thanks, cyrano. Just to note in http://support.presonus.com/entries/203 ... on-my-Mac- that Apple has removed "Repair Disk Permissions" from El Capitan's Disk Utility.

If user permissions really do need to be reset, see
https://discussions.apple.com/thread/72 ... 0&tstart=0.


Gale
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