Apply Chain worked fine, now it's crashing

bluefire · Post by **bluefire** » Mon Jun 24, 2013 10:51 am

Mac X.6.8, dmg version 2.0.3 – Have run numerous batches of compress/normalize/export mp3 with no problem. Suddenly Audacity has started crashing after processing the second or third file in a batch. Have already deleted Audacity Application folder and App Support folder, then reinstalled, but problem remains. Any ideas?

Gale Andrews · Post by **Gale Andrews** » Mon Jun 24, 2013 11:14 am

bluefire wrote:Mac X.6.8, dmg version 2.0.3 – Have run numerous batches of compress/normalize/export mp3 with no problem. Suddenly Audacity has started crashing after processing the second or third file in a batch. Have already deleted Audacity Application folder and App Support folder, then reinstalled, but problem remains. Any ideas?

Reinstalling Audacity almost never fixes a problem because it does not change your settings.

You could try quitting Audacity then resetting audacity.cfg by following these instructions:
http://manual.audacityteam.org/o/man/pr ... tml#stored.

Then reboot the Mac (this isn't necessary to save the .cfg file changes but may help if it's a memory corruption problem that reboot may help).

If you still get a crash after that please attach or copy and paste the Mac crash report you see after one of the Chain crashes.

Please see here for how to attach files: http://forum.audacityteam.org/viewtopic ... 49&t=64936 .

Gale

bluefire · Post by **bluefire** » Mon Jun 24, 2013 8:41 pm

Thanks, Gale!
Here's the Crash Report.

Gale Andrews · Post by **Gale Andrews** » Tue Jun 25, 2013 1:42 am

bluefire wrote:Here's the Crash Report.

Thanks for the Crash Report.

Unfortunately you've been hit by a known, randomly occurring crash problem when importing files. The problem is triggered by some event that involves Unicode characters (some characters other than a to z and 1 to 9, for example e acute or a Japanese character). Possibly the files in the Chain that are crashing have a name that contains such characters, or the folder name they are in has such characters - can you check that?

However it is also possible that files with completely Latin names will crash, once some Unicode event has happened (for example, after working on a project that has an accented character in a track name).

Did you reboot? It probably will cure it even if you have to reboot several times. We don't have any answer to this at the moment. From testing, I believe 1.3.8 does not have this issue:
http://audacity.googlecode.com/files/au ... -1.3.8.dmg .

If you cannot stop this issue happening that may be your only recourse at the moment.

Gale

bluefire · Post by **bluefire** » Tue Jun 25, 2013 2:26 am

Thanks for the fast and responsive support! Wow!

Will

Gale Andrews · Post by **Gale Andrews** » Tue Jun 25, 2013 3:17 am

bluefire wrote:Thanks for the fast and responsive support! Wow!

Well we had the advantage of already knowing what the problem is.

If you do try 1.3.8 but still get a crash, please let us know.

Gale

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