2.0.0 You do not appear to have help installed

Help for Audacity 2.x.x on Mac OS X.
Forum rules
ImageThis forum is for Audacity 2.x.x on Mac OS X 10.4 and later.
Please state which version of macOS you are using,
and the exact three-section version number of Audacity from "Audacity menu > About Audacity".


Audacity 1.2.x and 1.3.x are obsolete and no longer supported. If you still have those versions, please upgrade at https://www.audacityteam.org/download/.
The old forums for those versions are now closed, but you can still read the archives of the 1.2.x and 1.3.x forums.
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PReinie
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Joined: Tue Sep 04, 2012 2:23 am
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2.0.0 You do not appear to have help installed

Post by PReinie » Tue Sep 04, 2012 2:36 am

When I open Help -> Manual in web browser I get "You do not appear to have help installed on this computer".

I'm on Mac Core 2 duo with Lion and installed via .dmg.

Audacity (and the help directory) is not installed in the Applications directory, but the Applications directory has a soft-link to the Audacity directory.

What do I have to do to get help working?

Gale Andrews
Quality Assurance
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Joined: Fri Jul 27, 2007 12:02 am
Operating System: Windows 10

Re: 2.0.0 You do not appear to have help installed

Post by Gale Andrews » Tue Sep 04, 2012 3:00 am

PReinie wrote:When I open Help -> Manual in web browser I get "You do not appear to have help installed on this computer".

I'm on Mac Core 2 duo with Lion and installed via .dmg.

Audacity (and the help directory) is not installed in the Applications directory, but the Applications directory has a soft-link to the Audacity directory.

What do I have to do to get help working?
2.0.0 is obsolete. I suggest you download the current 2.0.2 and install it according to these instructions:
http://audacityteam.org/download/mac .


Gale
________________________________________FOR INSTANT HELP: (Click on Link below)
* * * * * Tips * * * * * Tutorials * * * * * Quick Start Guide * * * * * Audacity Manual

PReinie
Posts: 3
Joined: Tue Sep 04, 2012 2:23 am
Operating System: Please select

Re: 2.0.0 You do not appear to have help installed

Post by PReinie » Tue Sep 04, 2012 3:34 am

1) Do I have to uninstall/delete/remove 2.0.0 before installing the latest one?

2) Was Help broken in 2.0.0 but fixed in the latest version? (Why doesn't it work in 2.0.0?)

Gale Andrews
Quality Assurance
Posts: 25982
Joined: Fri Jul 27, 2007 12:02 am
Operating System: Windows 10

Re: 2.0.0 You do not appear to have help installed

Post by Gale Andrews » Tue Sep 04, 2012 4:28 am

PReinie wrote:1) Do I have to uninstall/delete/remove 2.0.0 before installing the latest one?
Yes it is better than you unmount and drag to Trash the dmg and any other contents you may have copied from it.
PReinie wrote:2) Was Help broken in 2.0.0 but fixed in the latest version?
No - it was never broken.
PReinie wrote:(Why doesn't it work in 2.0.0?)
I cannot tell you because I cannot see your computer to see where the files are.



Gale
________________________________________FOR INSTANT HELP: (Click on Link below)
* * * * * Tips * * * * * Tutorials * * * * * Quick Start Guide * * * * * Audacity Manual

PReinie
Posts: 3
Joined: Tue Sep 04, 2012 2:23 am
Operating System: Please select

Re: 2.0.0 You do not appear to have help installed

Post by PReinie » Tue Sep 04, 2012 3:09 pm

How do I tell Audacity where the files are?

They're in /Users/<username>/Not OSX native/Applications - OSX alien/Audacity/help/manual

(Basically, I keep all the non-native OSX applications in another directory as it helps me keep track of what external apps I have to restore should I build a new machine, or whatever.)

Gale Andrews
Quality Assurance
Posts: 25982
Joined: Fri Jul 27, 2007 12:02 am
Operating System: Windows 10

Re: 2.0.0 You do not appear to have help installed

Post by Gale Andrews » Wed Sep 05, 2012 3:29 am

PReinie wrote:How do I tell Audacity where the files are?

They're in /Users/<username>/Not OSX native/Applications - OSX alien/Audacity/help/manual

(Basically, I keep all the non-native OSX applications in another directory as it helps me keep track of what external apps I have to restore should I build a new machine, or whatever.)
All you need to do is copy the "Audacity" folder from the mounted .dmg into "/Users/<username>/Not OSX native/Applications - OSX alien" and not change the contents of the Audacity folder. It should not matter where the "Audacity" folder itself is as long as you copied it from the mounted .dmg.

The "Audacity" folder has a "help" folder and a "manual" folder insider that. The "index.html" page inside that "manual" folder is what Audacity looks for when you press "Help > Manual (in web browser)".

If Audacity cannot open "index.html" (path as above) and if you double-click on that index.html page in Finder and it doesn't open, then probably your file permissions are messed up.



Gale
________________________________________FOR INSTANT HELP: (Click on Link below)
* * * * * Tips * * * * * Tutorials * * * * * Quick Start Guide * * * * * Audacity Manual

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