Error Message - Cannot install Audacity on my PC

[thegunner21]

When I tried to install Audacity on my PC, this is the error message I got (see below.) Can someone out there walk me thru what I need to do to address this? I run Windows 8 and received the .exe installer. Thanks!

Setup was unable to create the directory
"C:\Users\Mike\AppData\Local\Temp\is-60TPV.tmp"
Error 5: Access is Denied.

[kozikowski]

Is this a company computer? Did you get the machine from the IT department?
Koz

[thegunner21]

It is not a company computer.

[Gale Andrews]

When I tried to install Audacity on my PC, this is the error message I got (see below.) Can someone out there walk me thru what I need to do to address this? I run Windows 8 and received the .exe installer. Thanks!

Setup was unable to create the directory
"C:\Users\Mike\AppData\Local\Temp\is-60TPV.tmp"
Error 5: Access is Denied.

Save the installer to your drive, don't run it from temporary space.

Then right-click over the downloaded installer and choose to run as administrator.

If that does not help, try the marked "Answer" here or the other solution mentioned there of moving the installer to C:\


Gale

[thegunner21]

I did what you recommended by the error message still appeared. Any other ideas?

[Gale Andrews]

I did what you recommended by the error message still appeared.

Make sure you are using the Audacity 2.1.0 installer from http://web.audacityteam.org/download/windows.

Note that you can download the ZIP file of Audacity 2.1.0 from the above page. The ZIP file does not require installation. All you have to do with the ZIP file is right-click over the downloaded file, choose "Extract All", then place the extracted files where you like.

For fixing the problems you describe you can try booting to a Command Prompt then at the command prompt, type:

Code: Select all

sfc /scannow /offbootdir=c:\ /offwindir=c:\windows

If your Windows system is not on C:\, change the drive letter as appropriate. That will attempt to find and fix any corruption in system files.

You can run sfc /scannow from a command prompt within Windows but it may not be able to access/repair all files with Windows running.

If scannow reports that it cannot fix some errors, you can try running DISM or you can try refreshing your PC which attempts to reinstall Windows without affecting your personal files or settings.

Back up your data before running DISM or refreshing.


Gale