Norton causes project audio to disappear[SOLVED]

[Theophilus20]

It appears that Norton Anti Virus is causing sections of audio to disapear before, during or after attempting to save. (I was never sure exactly when the audio would come up missing)
This "Lost" audio was unrecoverable no matter what i tried.
The lost audio segments were random in length and where in the recordings they would appear.
My best guess is that Norton is randomly scanning through files in the background behind the scenes.
The moment it happens to scan across the temp folder that Audacity is recording into, that is where the problems would begin for the audio in that file
This is just my guess as to what and how it is happening.

I have solved this by setting Norton Anti Virus to silent Mode for the duration of my recording process.
This appears to have fixed the issue.

Read the below posts and descriptions to see of it matches any of you problem symptoms.

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Original Post
Win 7 64bit
MOBO: EVGA E760 A-1 (Classified)
RAM: 12GB Corsair DDR3 1800mhz
HDD: 1TB SeaGate Barricuda 7200rpm (9% full)
PSU: Corsair HX 850
Not Connected to the web.

Audacity 2.05
Running wireless mic, into a Saffire 6 DAC box, into pc via USB.

It usually saves the project.
Sometimes it doesnt.
I cant figure out what the trigger is for this.
The length of time that dissapears varys.
And where the section is that dissapers varys.
Sometimes it refuses to save the project at all because ".............Perhaps your hard disc is full........"
Other times, it saves everything fine, im able to save, edit and export as MP3 without a problem.
When it refuses to save anything, ive tried exporting in other formats, then reopen it. that always looks like its working, but, when i reopen the project, there is nothing there.

Id say 80% of the time, it records with no probs.

I have tried to monitor any programs that are running or things that might cause this but,
That seems to be the mystery. Its always the same things running. in the same order.

[kozikowski]

Is there anything common about the errors? They always split off the end of the show?

Do you use "safe" filenames? No punctuation marks except underscore and dash? Dates are usually a problem. Today is 2014-01-07, not 1/7/14. Do you use punctuation marks in the metadata text?

Do you use "reference files?" Audacity has two different methods to manage sound files for inclusion into your show. It can make "personal copies" of each sound file. That's safe, but takes longer. It can also run in "reference mode." That's where it leaves sound files right where they are, but points to them just exactly when they're needed. This method is much faster -- Audacity dosn't have to horse large sound files around -- but you run the risk of creating a Project ball-and-chain linked to all the original sound files that now can't be moved or changed in any way.

Does that sound like what's happening to you?

Koz

[Theophilus20]

Is there anything common about the errors? They always split off the end of the show?

No, sometimes the front, sometimes the end. The length of time that dissapears is different also.

Do you use "safe" filenames? No punctuation marks except underscore and dash? Dates are usually a problem. Today is 2014-01-07, not 1/7/14. Do you use punctuation marks in the metadata text?

Audacity doesnt all you to use any punctuation marks in file names other than "-", so, no, they are always "Safe" as you say.

Do you use "reference files?" Audacity has two different methods to manage sound files for inclusion into your show. It can make "personal copies" of each sound file. That's safe, but takes longer. It can also run in "reference mode." That's where it leaves sound files right where they are, but points to them just exactly when they're needed. This method is much faster -- Audacity dosn't have to horse large sound files around -- but you run the risk of creating a Project ball-and-chain linked to all the original sound files that now can't be moved or changed in any way.

Im not sure what you mean here, or how i would go about changing between "reference mode" recording and "Personal copies" recording. Is this something you have to do before you start?

Does that sound like what's happening to you?

Koz

[kozikowski]

Audacity > Edit > Preferences > Projects: "Always Copy..." puts the music files inside Audacity. "Don't Copy" is the reference method. Point to 'em when you need 'em.

You can catch up your show in post production.

Audacity > File > Check Dependencies...

Koz

[Gale Andrews]

Audacity doesnt all you to use any punctuation marks in file names other than "-".

Of course it does if it's a Windows legal character, though there are some exceptions due to Audacity bugs.

It's better to stick to A to Z or a to z characters, whole numbers (0 to 9) and underscores ( _ ) only (don't even use hyphen or dash) if the files are for another user, another computer or for web distribution. See http://manual.audacityteam.org/o/man/fa ... extensions .


Gale

[kozikowski]

Under what circumstances is a dash mark not accepted? We use all three major operating systems at work plus whatever the clients use and have never had obvious troubles. Koz

[Gale Andrews]

Under what circumstances is a dash mark not accepted? We use all three major operating systems at work plus whatever the clients use and have never had obvious troubles. Koz

Steve also asked me, so I'll repeat myself.

Strictly, I think hyphen (known as ASCII hyphen-minus or Unicode U+002D, close to Backspace on the QWERTY keyboard) is fine. But only that is fine.

The problem is the common confusion between hyphen and em-dash/en-dash (or the belief that "hyphen" and "dash" mean the same thing).

http://en.wikipedia.org/wiki/Hyphen
http://en.wikipedia.org/wiki/Hyphen#In_computing
http://en.wikipedia.org/wiki/Dash

In particular, you can create an em-dash between two words in MS Word by typing two hyphens.

Also there are various "Unicode" characters that "look" loosely like dash or hyphen, such as horizontal bar ( http://www.fileformat.info/info/unicode ... /index.htm ).

Then Unicode "hyphen" and "minus" are separate characters from ASCII hyphen-minus (U+002D).

So unless we make clear we mean a "single key press to make a hyphen-minus" or similar, I think it's easier to say that only underscore is safe (for transmitting files to others).


Gale

[kozikowski]

Not necessarily. You can use a short form:
Numbers, Upper and Lower Case Letters and Underscore or Hyphen from the same key.

Koz

[kozikowski]

Please note I'm resisting calling the hyphen an "Upper Case Underscore."
Koz

[Theophilus20]

So, your thinking that the use of ( /) symbols when attempting to save a file will cause random sections of the project to dissapear and or make it saveable sometimes while unsaveable other times?

Have you seen this Happen any where else?

Im willing to try this, but it kinda sounds like all the PC people offering help with a PC problem by saying "Just reformatt, that should fix it"
This being the answer to this as the root of this problem sounds a little vague. But, maybe im wrong.

Anyone else have an answer or seen anything like this?