Norton causing recordings not able to be saved

[mawestgate]

I am running Audacity 2.0.3 on a Windows 8 machine. I downloaded this from the internet. I am using Audacity to record live speaking and music through a soundboard, etc. as Line-in. When recording using this newer Windows 8 computer, I've noticed that most times I am unable to save recordings (usually 1.5 hrs. long). I've tried lots of things, but came across disabling Norton and disconnecting the computer from the internet, as the solution. As I need the internet during the time of these recordings, is there a way that I can do something else with Norton or Audacity, so that I can still save recordings? Getting rid of Norton isn't an option that I'm given. Help.....

[steve]

I've tried lots of things, but came across disabling Norton and disconnecting the computer from the internet, as the solution.

Can you remember where you came across that? The person that wrote it may have given some indication why/how Norton interferes with Audacity.

I've noticed that most times I am unable to save recordings (usually 1.5 hrs. long).

Could you describe in as much detail as possible, what you are doing that leads up to this error, and what exactly you see when the error occurs (including any error messages).

[mawestgate]

The guy that got us using Audacity in the first place, suggested trying disabling Norton. He's had similar problems with other software and Norton together.
I'll have to note the actual response I get, but after recording an entire session, which seemed to record OK I go to File, Save Project, and it gives me the error message. Again, I'll have to write down the error message the next time I'm in the sound room. Hopefully this week.

[Gale Andrews]

What directory are you saving the project to?

Try changing "Save in" at the top of the "Save Project" window to your Desktop or somewhere else you have permission to write to.

If you need to save to the folder that Norton is blocking access to, look in Norton settings and see if you can add an exclusion so that Norton allows you to write that folder, or add an exclusion so that Norton does not monitor what Audacity does ( I don't have Norton, so I don't know exactly what you need to do, but you should be able to configure it in a similar way to that).


Gale

[mawestgate]

OK, I'll try that. After several months of trouble, all of a sudden I can't seem to get it to fail now. I've tried several times over the last week. I guess it's just like taking your car in to the shop.
Someone also suggested that I may need to add more memory to the computer. Thanks for the help. I'll try to get back with how this works out.

[kozikowski]

all of a sudden I can't seem to get it to fail now.

You can get that if you're infected with a virus that defeats Norton as part of its infection, he said brightly.

But it's much more likely you're trying to save the work in a bad place. Start with the desktop. That's usually safe. If you still have a desktop.

Koz

[Gale Andrews]

If you still have a desktop.

Yes, Windows 8 still has a Desktop. Windows 8.1 even lets you boot straight into it without a third-party hack.


Gale

[kozikowski]

Windows 8.1 even lets you boot straight into it without a third-party hack.

[clutching pearls]
Koz

[Norton Support]

I am running Audacity 2.0.3 on a Windows 8 machine. I downloaded this from the internet. I am using Audacity to record live speaking and music through a soundboard, etc. as Line-in. When recording using this newer Windows 8 computer, I've noticed that most times I am unable to save recordings (usually 1.5 hrs. long). I've tried lots of things, but came across disabling Norton and disconnecting the computer from the internet, as the solution. As I need the internet during the time of these recordings, is there a way that I can do something else with Norton or Audacity, so that I can still save recordings? Getting rid of Norton isn't an option that I'm given. Help.....

Hello,

Which version of Norton do you use? Did you disable Norton completely(both antivirus/autoprotect & firewall)? It would be good if you can provide which component on Norton exactly caused this problem. I can surely look into it further & help you.

Thanks,
Harry
Norton Support

[klaudacity]

I think i am having a similar problem. Let me describe my problem with a little more detail and tell you where i think the problem is.
I am runningwindows 7, audacity 2.0.3 and norton 360 21.1.0.18
I am recording am audio stream from the internet, so i must have internet access turned on.
i come back to audacity after an hour or two after i have started the recording and find that in the project window, the first 30 or 40 minutes of both (unsaved) audio tracks are straight lines (no audio information). The recording mysteriously picks up after that point and appears normal. This has happened many times, so i make sure that when i start out the recording, that i have good audio waveforms just after i hit the record button. When this audio file is saved, the file resembles the audio tracks - the first 30 or 40 minutes of the audio file has no audio and then the sound just suddenly starts up normally 30 or 40 minutes into the file.

i looked at norton tasks (on norton 360, click "tasks", then "check norton tasks") and found a series of norton initiated tasks that finished just around the time period where the sound returned to normal. the tasks that I suspect are causing the problems:
"Windows temporary file cleaner" or
"internet explorer file cleaner"

I bet audiacity (or the program that is generating the sound - internet explorer in my case) is storing these unsaved sound files temporarily and norton is coming along and wiping them out.
My next step is to either disable these two norton tasks or perhaps run them manually just before i start recording - get the cleanup done before you start recording. If that doesn't do it, i will try the other tasks (i think in my case there were 6 or 8 tasks that were scheduled at that time.