PreSonus Audiobox - opening Audacity(SOLVED)

[Gale Andrews]

Whenever I call up the task manager is looks as you've seen it

Unless you opened two project windows, there should only be one "Audacity" on the "Applications" tab.


Gale

[rj7500]

Only one copy of Audacity was running at the time but look at the symbols to the left of each 'Audacity". That comes up in the task manager each time Audacity tells me it's
not responding.

Ok, well I thought I had this thing solved this morning...........there were only 2 programs running overnight, a weather station and Incredimail. I disabled both and lo and behold Audacity ran as it should. I disabled them again this afternoon and just now I check and as usual, it came up, 'not responding again...........we're back to square one, I'm afraid.

Bob H

[Gale Andrews]

Only one copy of Audacity was running at the time but look at the symbols to the left of each 'Audacity". That comes up in the task manager each time Audacity tells me it's not responding.

If you launch Audacity so it has only one window and don't touch it further, are there still two Audacity icons in the "Applications" tab of Task Manager?

Ok, well I thought I had this thing solved this morning...........there were only 2 programs running overnight, a weather station and Incredimail. I disabled both and lo and behold Audacity ran as it should. I disabled them again this afternoon and just now I check and as usual, it came up, 'not responding again...........we're back to square one, I'm afraid.

Do you always quit Audacity before leaving overnight? If so the problem may be nothing to do with programs running overnight, but with restarting Audacity without reboot. You could test by leaving Audacity running overnight (File > Close Project but don't FIle > Exit).

Have you tried resetting Audacity Preferences yet
http://manual.audacityteam.org/o/man/pr ... tml#stored ?

Have you tried System Restore? Restore to a point before the problem started.


Gale

[rj7500]

I trust your judgement I will try leaving my project saved but I won't close Audacity.

Bob H

[rj7500]

In the 'unresponsive mode............clicking Tone works but no functions of the transport work.

[Gale Andrews]

In the 'unresponsive mode............clicking Tone works but no functions of the transport work.

OK then it seems to be a sound device problem. Exactly what are the recording and playback devices in Device Toolbar? If those are an external device, disconnect that device then restart Audacity to see what happens with the inbuilt sound device.

Was Audacity unresponsive after leaving it running overnight with an empty project window?


Gale

[rj7500]

Does this help?

Bob H

[Gale Andrews]

Does this help?

Thanks, but not much, beyond it is probably an "illegal memory access violation". Appcompat.txt is unlikely to contain any useful information, but to know whether it highlights some .dll or process that is causing a problem, you would have to attach the actual appcompat.txt file (its location is shown in your picture).

If you suspect some systemic problem with memory (other applications are crashing) you could try the Windows Memory Daignostic Tool ( http://oca.microsoft.com/en/windiag.asp ).

Bob, I'm sure you are frustrated with these Audacity problems, but you are not giving us enough information to help much. I've asked if you could try system restore, if you could try resetting audacity.cfg, if the problem is the same if you leave Audacity running overnight, and if you can try the inbuilt sound card. But you have not replied to any of those questions as far as I can see.

Can you explain what happened when that exception error occurred in your picture - does that exception error occur when you press Record and get the non-responding error, or does it happen when you do something else?


Gale

[rj7500]

Gale

i'm not sure how far back i would have to go to effectively use system restore, so it's not really an option at this point. Let me know again about resetting audacity.cfg and i'm happy to try that.

I found the problem seems to occur not only overnight but when I leave the computer alone for more that a short time.....( at least 2 hrs). When the problem does occur, using the onboard sound card, as opposed to the PreSonus outboard unit works....which gave me the impression that the problem was related to the PreSonus to begin with.

Let's take an example......Audacity has been closed now for about 5 hours, the computer has been open and online. I just attempted to open Audacity and when I did and I tried to begin a project by clicking on the record button, I got the usual not responding message for which the only cure is to restart the computer. As far as I can see, no other programs are having problems at the same time.

Bob H

[Gale Andrews]

Let me know again about resetting audacity.cfg and i'm happy to try that.

http://manual.audacityteam.org/o/man/pr ... tml#stored .

I found the problem seems to occur not only overnight but when I leave the computer alone for more that a short time.....( at least 2 hrs). When the problem does occur, using the onboard sound card, as opposed to the PreSonus outboard unit works....which gave me the impression that the problem was related to the PreSonus to begin with.

Let's take an example......Audacity has been closed now for about 5 hours, the computer has been open and online. I just attempted to open Audacity and when I did and I tried to begin a project by clicking on the record button, I got the usual not responding message for which the only cure is to restart the computer. As far as I can see, no other programs are having problems at the same time.

Did you also get that exception error accompanying that non-responding error?

Supposing you had left Audacity open ( File > Close, not File > Exit), would it have recorded from Presonus? Does this happen with Windows Recorder if you launch that after computer idle?

What power management settings are in force in the Windows Control Panel? Does the screen saver come on? If so, what happens if you turn the screensaver off and turn the monitor off instead when leaving the computer?

What do Presonus say about it?



Gale