*NO* version of Audacity works for me in Windows 10

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jademan
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Re: *NO* version of Audacity works for me in Windows 10

Post by jademan » Mon Apr 19, 2021 12:05 am

BrianGygi wrote:
Sun Apr 18, 2021 10:24 pm
Renamed ..AppData\Roaming\audacity to ..AppData\Roaming\audacitybackup
Went back into Audacity and observed exactly the same behavior.....
Well, that was my hole card...

So, if I were to speculate, its likely something you did in January:
BrianGygi wrote:
Sat Apr 17, 2021 4:35 pm
... In January, Audacity (then 2.6) suddenly stopped working for me on my laptop running Windows 10. Whenever I would try to save a project, or export a file...
Could it be you started using a network or cloud drive - they can cause havoc with Audacity.

Are you having storage capacity issues - possibly using a compressed drive?

Did you install Wondershare, Filmora, or Uniconverter in January ?

So that puts you at going back to review Steve's posts, starting with this one:
steve wrote:
Sun Apr 18, 2021 3:47 pm
Are you able to generate a tone? (Generate menu > Tone)
If so, can you play it?

BrianGygi
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Re: *NO* version of Audacity works for me in Windows 10

Post by BrianGygi » Mon Apr 19, 2021 2:56 am

Thanks, well to respond to your questions:
"Could it be you started using a network or cloud drive - they can cause havoc with Audacity."
I have been using a network almost constantly with Audacity, well before these problems started popping up.
"Are you having storage capacity issues - possibly using a compressed drive?"
I am not using a compressed drive and do not have storage issues.
"Did you install Wondershare, Filmora, or Uniconverter in January ?"
I did not install any of those. I have no idea how Wondershare got on there.

So that puts you at going back to review Steve's posts, starting with this one:
steve wrote: ↑Sun Apr 18, 2021 10:47 am
"Are you able to generate a tone? (Generate menu > Tone)
If so, can you play it?"
Yes, I can generate a tone and play it. However, I cannot export the tone or save it.

Any further suggestions?
Thanks

steve
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Re: *NO* version of Audacity works for me in Windows 10

Post by steve » Mon Apr 19, 2021 10:41 am

BrianGygi wrote:
Mon Apr 19, 2021 2:56 am
I have no idea how Wondershare got on there.
That's worrying.
Probably worth giving your computer a thorough test for malware.
9/10 questions are answered in the FREQUENTLY ASKED QUESTIONS (FAQ)

jademan
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Re: *NO* version of Audacity works for me in Windows 10

Post by jademan » Mon Apr 19, 2021 11:04 am

If no virus, then uninstall Wondershare : Start > Settings > Apps > Wondershare, etc. > Uninstall

and remove it from your startup suite: Start > Settings > Apps > Startup

BrianGygi
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Re: *NO* version of Audacity works for me in Windows 10

Post by BrianGygi » Mon Apr 19, 2021 2:09 pm

Hi, I want to thank you all for your patience in dealing with this. I uninstalled Wondershare, checked for viruses, rebooted, ran Audacity, and once again whenever I try to open a project*, import anything, save anything, or export anything, I get the same error message - although now the report is sent to C:\Users\Brian\AppData\Local\Temp, which is where it should have been sent to all along I guess.

Any other ideas, please? Am I really the only one who's ever had this problem?

In gratitude,
Brian

*I should reiterate that I CAN open a project if I select it in Explorer, and click "Open." Which tells me the problem has something to do with how Audacity interacts with Windows, specifically for file options.

steve
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Re: *NO* version of Audacity works for me in Windows 10

Post by steve » Mon Apr 19, 2021 2:16 pm

BrianGygi wrote:
Mon Apr 19, 2021 2:09 pm
now the report is sent to C:\Users\Brian\AppData\Local\Temp
Good. At least we have a little progress. It would seem that Wondershare was overriding the Windows default temp location in some way.
BrianGygi wrote:
Mon Apr 19, 2021 2:09 pm
Am I really the only one who's ever had this problem?
I've never seen that problem / symptom with the debug report going to the wrong place, so for that particular issue, yes you appear to be unique.

BrianGygi wrote:
Mon Apr 19, 2021 2:09 pm
*I should reiterate that I CAN open a project if I select it in Explorer, and click "Open."
So what exactly is it that you do that triggers the crash?
9/10 questions are answered in the FREQUENTLY ASKED QUESTIONS (FAQ)

BrianGygi
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Re: *NO* version of Audacity works for me in Windows 10

Post by BrianGygi » Mon Apr 19, 2021 3:16 pm

What triggers the crash is *from inside Audacity*, opening a project or importing a file, or saving a project or exporting a file, So I can't open anything I've done, or save any work I've done.

Thanks

steve
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Re: *NO* version of Audacity works for me in Windows 10

Post by steve » Mon Apr 19, 2021 3:30 pm

Please try this and let us know what happens:

1. Move the "chirp.wav" file that I posted here to your Desktop.
2. Reboot your computer
3. Do NOT open the Windows "File Explorer".
4. Launch Audacity.
5. "File menu > Import > Audio"
6. Navigate to the Desktop and select the "chirp.wav" file
7. Click the "open" button to import the file.

What exactly happens and when?
9/10 questions are answered in the FREQUENTLY ASKED QUESTIONS (FAQ)

BrianGygi
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Re: *NO* version of Audacity works for me in Windows 10

Post by BrianGygi » Mon Apr 19, 2021 3:52 pm

Hi Steve,
OK, I did steps 1-4, but when I try step 5, what happens is what always happens, I get the same old error screen and Audacity shuts down. I don't even get a Navigator tab to select the file for importing. As a side note, if from within Audacity, I use the keypress option for importing a file, Ctl-Shift-I, Audacity shuts down without going to the error screen or generating an error report.

I don't know if this sheds any light whatsoever on the problem.

Thanks again,
Brian

steve
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Re: *NO* version of Audacity works for me in Windows 10

Post by steve » Mon Apr 19, 2021 4:08 pm

BrianGygi wrote:
Mon Apr 19, 2021 3:52 pm
I don't know if this sheds any light whatsoever on the problem.
Not much, but everything seems to be pointing towards something on your computer shutting down Audacity as soon as it attempts file access.

When you installed Audacity, were you logged in as "Brian"?
What security apps run on your computer?
9/10 questions are answered in the FREQUENTLY ASKED QUESTIONS (FAQ)

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