**SOLVED** Blue Yeti - Not Recording Both Channels

[SmashterLink]

Here's the new device info after having the headphones and everything plugged in. Same info as was mentioned. Recording still is still incorrect. After talking with Dell, they had me install new drivers on the computer, one of which being the Realtek High Definition Audio Driver. I was hoping that would fix it, but it hasn't yet.

[kozikowski]

close all the apps and programs and Shift+Shutdown.

I don't expect that to magically turn up anything, but as a respected engineer told me, it's not good to ignore any possibilities. Particularly if you're stumped.


Blue offers a software package called "Sherpa."

Screen Shot 2021-01-10 at 9.08.40 AM.png (262.95 KiB) Viewed 475 times

I got that from the Yeti information pages on the Dell web site. So they absolutely expect all this to work.

Koz

[kozikowski]

If it was always broken on both computers, we would have had this licked by now. Having two microphones work perfectly on one computer and both fail on the other is a stumper.

Exactly which laptop is it?

New laptops don't have USB-A connectors any more.



Which one did yours come with and did it need special cables or an adapter device?

I assume your older computer had legacy USB-A connections.

Koz

[kozikowski]

More fishing.

You said when it was working correctly, you could lean left and the left sound meter would bump up. Lean right, and the right meter would go up.

On the laptop, lean left and both sound meters would go up. Lean right and they would both go down? Just so we understand that.

I know this is insane, but I don't suppose you can get access to another computer?

Another out-there idea. When we find out which laptop it is, it's not unusual for new computers to ship with Extra Special Custom Software and it's easy to ignore that in the buzz of opening a new machine. This is Promotion and Publicity getting their hand in the pie. Particularly if it might make the machine more desirable to a large, affluent demographic.

Koz

[SmashterLink]

Exactly which laptop is it?

New laptops don't have USB-A connectors any more.



Which one did yours come with and did it need special cables or an adapter device?

I assume your older computer had legacy USB-A connections.

I'm at work now, but I can answer this at least. Its a Dell 7506 2-in-1. It does have two regular USB 3.2 gen1 ports. So no adapter was needed to plug it up.

[kozikowski]

When monitoring my mic in audacity, you can see that it is picking up the left side much better than the right.

This is from the first message.

How do you see that?

If you tell Audacity Click to Start Monitoring so the sound meters bounce without going into record, do you have normal Left recording meter and really low right recording meter?

But yet when you press Record, both left and right meters meet? Or they're still different during the recording, but you get the mono matching meters when you try to play the recording?

Something in that process didn't come out right. The goal of monitoring is to see what the recording is going to look like when you do press the red record button. If yours doesn't do that, it's a red flag.

Koz

[SmashterLink]

How do you see that?

If you tell Audacity Click to Start Monitoring so the sound meters bounce without going into record, do you have normal Left recording meter and really low right recording meter?

But yet when you press Record, both left and right meters meet? Or they're still different during the recording, but you get the mono matching meters when you try to play the recording?

Something in that process didn't come out right. The goal of monitoring is to see what the recording is going to look like when you do press the red record button. If yours doesn't do that, it's a red flag.

That may not have come out right when I explained. Lemme try again. When I do the click to monitor, both the left and the right channels are in sync. They move together, when on my other computer, they move independently of each other, as they should. When I said "monitor", I should have said the recorded, blue wavelengths. Based on what side of the mic I am on, the wavelengths are bigger or smaller. In this case, the wavelength shows that the left side is picking up sound when the right side is not.

Also just discovered that my headphone jack on the computer isn't working. Well, it's working, but it's only letting out a loud, piercing sound. I tested this with not just recording, but with music and videos. This being a new computer, I haven't tested the headphone jack as I've been plugging my headphones into the Yeti mic. Not sure if that could be a clue or not. Either way, I feel I'm gonna have to get this computer fixed already, or replaced.

[SmashterLink]

Just a slight update. I tested the mic on audacity on an old laptop I have woth windows 7. Well, after the pain of getting it booted up, I tested it, and it worked as it should. I am now suspecting that there may he something internally wrong with my new computer. Especially after finding out that my headphone jack is messed up. I am now talking to Dell to see if I am needing to replace my computer since I've only had it a couple of weeks.

[SmashterLink]

Just an update. Working with the Dell people, I've got my headphone jack working, so that's a plus. However, still having the mic trouble. I assume that since no one has posted here recently, we are out of ideas? HAHA

[kozikowski]

The forum does super well, but we don't hit them all out of the park.

We should remember you had a known flaky computer right out of the box.

Not getting my warm and fuzzy here.

Koz