Audacity crashing on startup, generating debug report

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Leskit
Posts: 10
Joined: Mon Apr 12, 2021 12:50 am
Operating System: Windows 10

Audacity crashing on startup, generating debug report

Post by Leskit » Wed Jul 21, 2021 4:13 pm

Hello,

Audacity 2.4.2 (also 3.0.2). Windows 10 home.
I try starting audacity, the small logo pops up on the screen, then a debug report is generated. I've uninstalled and reinstalled several times, trying different hard drives, and resetting preferences, but it keeps doing this. I reinstalled my OS a few weeks ago, migrated to a new SSD, and everything worked fine. Shipped the PC across the country (with good packaging) and now it won't boot. I've reseated the ram, gpu, and checked all physical connections, everything seems to be fine. It's on an nvme ssd.
I'm attaching the debug report. The "log" file is empty and thus won't upload to here or dropbox, not sure what to do with that. the audacity.dmp file is in the dropbox link.
https://www.dropbox.com/sh/paev23ivey4i ... 7kRha?dl=0

Any help would be greatly appreciated!
Attachments
audacity.txt
(586 Bytes) Downloaded 37 times
Audacity.xml
(11.63 KiB) Downloaded 42 times
pluginregistry.txt
(53.58 KiB) Downloaded 31 times
pluginsettings.txt
(27 Bytes) Downloaded 25 times

steve
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Re: Audacity crashing on startup, generating debug report

Post by steve » Wed Jul 21, 2021 5:22 pm

Leskit wrote:
Wed Jul 21, 2021 4:13 pm
Shipped the PC across the country (with good packaging) and now it won't boot.
It would seem that is the number #1 priority right now.
MemTest86 might be a good place to start (it tests that the RAM is all working correctly).

If that checks out OK, check the drives. Many manufacturers of SSDs provide utilities on their websites for drive testing (Example: Seagate provide "SeaTools")
9/10 questions are answered in the FREQUENTLY ASKED QUESTIONS (FAQ)

Leskit
Posts: 10
Joined: Mon Apr 12, 2021 12:50 am
Operating System: Windows 10

Re: Audacity crashing on startup, generating debug report

Post by Leskit » Wed Jul 21, 2021 9:11 pm

steve wrote:
Wed Jul 21, 2021 5:22 pm
MemTest86 might be a good place to start (it tests that the RAM is all working correctly).

If that checks out OK, check the drives. Many manufacturers of SSDs provide utilities on their websites for drive testing (Example: Seagate provide "SeaTools")
Done and done, they all came back fine. Everything else on the computer runs fine, it's just Audacity throwing a fit.

steve
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Re: Audacity crashing on startup, generating debug report

Post by steve » Wed Jul 21, 2021 10:32 pm

:?
What did you mean by "now it won't boot."?
9/10 questions are answered in the FREQUENTLY ASKED QUESTIONS (FAQ)

Leskit
Posts: 10
Joined: Mon Apr 12, 2021 12:50 am
Operating System: Windows 10

Re: Audacity crashing on startup, generating debug report

Post by Leskit » Wed Jul 21, 2021 11:37 pm

steve wrote:
Wed Jul 21, 2021 10:32 pm
:?
What did you mean by "now it won't boot."?
I should be more specific
Audacity won't load. I launch the program, then get the debug screen.

steve
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Re: Audacity crashing on startup, generating debug report

Post by steve » Thu Jul 22, 2021 12:43 am

What is "WH-1000XM3 Stereo"?
Some sort of headphones?
9/10 questions are answered in the FREQUENTLY ASKED QUESTIONS (FAQ)

Leskit
Posts: 10
Joined: Mon Apr 12, 2021 12:50 am
Operating System: Windows 10

Re: Audacity crashing on startup, generating debug report

Post by Leskit » Thu Jul 22, 2021 12:54 am

steve wrote:
Thu Jul 22, 2021 12:43 am
What is "WH-1000XM3 Stereo"?
Some sort of headphones?
Yes, my sony noise cancelling headphones. I haven't had issues with them in the past. I can try starting audacity with them off and report if that changes anything.

steve
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Re: Audacity crashing on startup, generating debug report

Post by steve » Thu Jul 22, 2021 1:14 am

Leskit wrote:
Thu Jul 22, 2021 12:54 am
I can try starting audacity with them off and report if that changes anything.
Please do.
9/10 questions are answered in the FREQUENTLY ASKED QUESTIONS (FAQ)

Leskit
Posts: 10
Joined: Mon Apr 12, 2021 12:50 am
Operating System: Windows 10

Re: Audacity crashing on startup, generating debug report

Post by Leskit » Thu Jul 22, 2021 4:21 am

steve wrote:
Thu Jul 22, 2021 1:14 am
Leskit wrote:
Thu Jul 22, 2021 12:54 am
I can try starting audacity with them off and report if that changes anything.
Please do.
no change, still crashes when I run audacity. Any idea what the debug files are saying?

steve
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Re: Audacity crashing on startup, generating debug report

Post by steve » Thu Jul 22, 2021 10:01 am

Leskit wrote:
Thu Jul 22, 2021 4:21 am
Any idea what the debug files are saying?
As far as I can see, they don't tell us much other than that Audacity crashed quite early during startup.

If it had only been with 3.0.2, I would have suspected the cause to be an unknown bug in Audacity, but the fact that it also happens in Audacity 2.4.2 (as used by millions of people), I'm more inclined to think that it is something peculiar about your system (though I don't know what).


What security products are you using, and are they up to date?
9/10 questions are answered in the FREQUENTLY ASKED QUESTIONS (FAQ)

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