No Forum link under Help tab on Home page

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Cynthia Moore
Posts: 73
Joined: Wed Oct 14, 2020 8:18 am
Operating System: Windows 10

No Forum link under Help tab on Home page

Post by Cynthia Moore » Thu Oct 15, 2020 12:24 am

While searching for a voice recording app, I clicked on a lot of websites. One of the things I was looking for was an active user forum. I have found active user forums not only far better that official tech support most of the time, but also a reliable indicator of the value of the product.

When I got to https://www.audacityteam.org/, I almost keep going because I didn't see a Forum link under the Help tab, the most logical place IMHO, or even under Get Involved.

I just happened to see it way down at the bottom of the 4th screen.

I strongly suggest that it be added to the list under Help. And maybe also under Get Involved.

steve
Site Admin
Posts: 81379
Joined: Sat Dec 01, 2007 11:43 am
Operating System: Linux *buntu

Re: No Forum link under Help tab on Home page

Post by steve » Thu Oct 15, 2020 12:49 am

Cynthia Moore wrote:
Thu Oct 15, 2020 12:24 am
When I got to https://www.audacityteam.org/, I almost keep going because I didn't see a Forum link under the Help tab, the most logical place IMHO, or even under Get Involved.
There's a link on the main help page: https://www.audacityteam.org/help/
(Also a link at the bottom of every page of the website in the "Quick Links", and "audacity forum" is the first hit on a Google search, and on the Get Involved > Users page, and the top post on facebook.)

I'm not sure that we need more links to the forum - search engines don't like too many links to the same URL from one website as they consider it spam.
9/10 questions are answered in the FREQUENTLY ASKED QUESTIONS (FAQ)

Cynthia Moore
Posts: 73
Joined: Wed Oct 14, 2020 8:18 am
Operating System: Windows 10

Re: No Forum link under Help tab on Home page

Post by Cynthia Moore » Thu Oct 15, 2020 4:55 pm

steve wrote:
> [quote="Cynthia Moore" post_id=406558 time=1602721447 user_id=259778]
> When I got to https://www.audacityteam.org/, I almost keep going because I didn't see
> a Forum link under the Help tab, the most logical place IMHO, or even under Get
> Involved.
> [/quote]
> There's a link on the main help page: https://www.audacityteam.org/help/
> (Also a link at the bottom of every page of the website in the "Quick
> Links", and "audacity forum" is the first hit on a Google search, and
> on the [url=https://www.audacityteam.org/community/users/]Get Involved >
> Users[/url] page, and the top post on
> [url=https://www.facebook.com/AudacityTeamOfficial/]facebook[/url].)
>
> I'm not sure that we need more links to the forum - search engines don't like too
> many links to the same URL from one website as they consider it spam.

In my opinion, all of those forum links are secondary. I would instantly sacrifice any or all of them for one under Help. An active user forum, which this one is, despite is quirks, is a major attraction for many prospective users/customers. It should be prominently advertised. As I said, I almost did not look any further when I didn't see it under Help, which is where it is on most sites -- there or under Support.

ymmv

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