Personalizing bug reports

Suggestions and Questions About the Forum Web Site.
Forum rules
ImagePost here only if the Forum isn't working as you would like or expect.

If you require help using Audacity, or think you have found a "bug", please post on the forum board relevant to your operating system.
Windows
Mac OS X
GNU/Linux and Unix-like
Post Reply
ChrisGreaves
Posts: 180
Joined: Fri Jan 14, 2022 7:22 pm
Operating System: Windows 10 / 11

Personalizing bug reports

Post by ChrisGreaves » Thu Sep 22, 2022 8:20 am

I understand people's fear of privacy.
But how about this:
Just before I click "Send" on the bug-report form (for submission), I notice that the form has plucked/generated a unique identifier - could be a random string, could be as simple as a date/time stamp to the nearest second - and so far nothing has changed.

But if ***I*** choose, when I post a bug report in this forum, I can quote that system-generated number.

Now, if a developer wants to pursue the matter with me, they need only do a quick search of the forum to locate the unique identifier, and from there they can send me a Private Message to establish a communication channel.

As a developer (of other applications) I find that bug-resolution is enhanced with co-operation from a willing user; always the user's choice, of course.

Cheers, Chris

steve
Site Admin
Posts: 85412
Joined: Sat Dec 01, 2007 11:43 am
Operating System: Linux *buntu

Re: Personalizing bug reports

Post by steve » Thu Sep 22, 2022 10:57 am

ChrisGreaves wrote:
Thu Sep 22, 2022 8:20 am
As a developer (of other applications) I find that bug-resolution is enhanced with co-operation from a willing user; always the user's choice, of course.
I totally agree Chris. While I was part of the Audacity development team, there were many Audacity users that were immensely helpful in resolving bugs.

The new development team have set up new communication channels, including discord, YouTube, and surveys (though I've no idea how users are supposed to find the surveys, but apparently they are now used to direct design decisions).
Learn more about Nyquist programming at audionyq.com

waxcylinder
Posts: 15255
Joined: Tue Jul 31, 2007 11:03 am
Operating System: Windows 10 / 11

Re: Personalizing bug reports

Post by waxcylinder » Thu Sep 22, 2022 11:45 am

I suspect that Muse may be very wary of doing this after the sh1t-storm they endured from keyboard-warriors last year when they considered adding usage-monitoring (which would have been very useful for the devs) with the "user Community" complaining about invasion of privacy.

And the really odd thing about that was that the "user Community" tended to complain on websites that all gather large amounts of personal data - go figure :ugeek:

Peter.
Audacity Old-timer

ChrisGreaves
Posts: 180
Joined: Fri Jan 14, 2022 7:22 pm
Operating System: Windows 10 / 11

Re: Personalizing bug reports

Post by ChrisGreaves » Thu Sep 22, 2022 1:26 pm

waxcylinder wrote:
Thu Sep 22, 2022 11:45 am
I suspect that Muse may be very wary of doing ...
Understood.
I find myself frustrated at the fear-based efforts to protect my $5,000 of my online savings, when, it seems, a great many more people are fooled by a telephone caller from a stranger "We have noticed a discrepancy in our processing; can you help us by ...?"

If I were empowered to institute draconian measures I would have people have to earn a driving-licence to be allowed to use the internet.
But that's just me having my 263rd bad day this year (HUGE grin)
Cheers, Chris

Post Reply