Audacity Forum

foose4string wrote:

Gale Andrews wrote: There are problems on Windows with associating a program with a particular type of file (.aup in this case) if there are multiple copies of the program called the same (Audacity.exe in this case). The simplest is to uninstall 1.2.3 using the Windows Control Panel.

There are no instances of version 1.2.3 listed in the add remove programs of the control panel...only the 1.3.14 version. How do I find and safely remove 1.2.3? Is there a way to manually uninstall it?

If you still have unins000.dat and unins000.exe in the 1.2.3 installation folder, double-click unins000.exe to run the uninstaller.


Gale

Gale Andrews wrote:

foose4string wrote:

Gale Andrews wrote: There are problems on Windows with associating a program with a particular type of file (.aup in this case) if there are multiple copies of the program called the same (Audacity.exe in this case). The simplest is to uninstall 1.2.3 using the Windows Control Panel.

There are no instances of version 1.2.3 listed in the add remove programs of the control panel...only the 1.3.14 version. How do I find and safely remove 1.2.3? Is there a way to manually uninstall it?

If you still have unins000.dat and unins000.exe in the 1.2.3 installation folder, double-click unins000.exe to run the uninstaller.


Gale

I found those uninstall files and double clicked on unins000.exe. All it did was remove those two files. The rest of the program folder is still intact. No removal wizard popped up or anything. I found the old version is installed on an older hard drive that I mainly use as storage now. The newer drive is my boot/system drive and where the new version is installed.

foose4string wrote: I found those uninstall files and double clicked on unins000.exe. All it did was remove those two files. The rest of the program folder is still intact.

When first I came to Audacity I went through about the same thing; I installed the "stable" 1.2.6 not realizing how old and "unstable" (for my platform) it was. For me also it would not uninstall so I needed to do it all by hand--it was not pretty, not fun and not for the faint of heart! I can attempt to step you through it but I warn you it may be a long tedious process! Here is the general idea:

WARNING! EDITING THE REGISTRY MAY CAUSE YOUR COMPUTER TO FAIL TO BOOT
PROCEED AT YOUR OWN RISK!

1) obtain a good registry cleaner (I use "Little Registry Cleaner"--free, open source and currently maintained).
2) use said registry cleaner (or regedit, the registry editor which comes with Windows) to create a backup of your current registry.
3) this non-step is very important--don't run any apps which might change the registry until the rest of the steps are all complete (try not to run any programs--no e-mail, no installing/unistalling etc.); if you must you may run your browser (like Chrome or IE) and you will need to run Windows Explorer to monitor directory content.
4) uninstall 1.3--sorry, but it will leave your configuration folder in place so this is not horrible.
5) Search all your hard drives for "audacity" to locate every folder which might be Audacity related, at this point identify your 1.3 configuration folder which contains "audacity.cfg" (as well as other stuff) this is from 1.3 and may safely be ignored.
5) delete every folder (except the 1.3 configuration folder which you may safely retain).
6) run your registry cleaner at least three times--sometimes the first pass will not pick everything up (you may use more than one registry cleaner --CC Clean is also good)--this will find most but not all of the 1.2 entries.

The final step is to manually edit your registry. At this point, you should reboot before proceeding. Start regedit (use the Windows Run command box--if you don't know how to do this ask for more details). You will get a program which looks like: click once on "Computer" to highlight it, use the Edit > Find... menu item to open the search dialog, check all three boxes (Keys, Values, Data), fill in audacity as the search term, click Find Next.

Searching the registry is a slow process, it may take a moment to find each entry and you must search them one at a time. When an entry is found you must delete it: In the above it found the reference to the file extension .AUP -- right-click on this entry (in the left-hand panel--green arrow) and choose Delete from the context menu.

Follow this procedure, searching and deleting until no more entries are found. To make sure you got them all, scroll the left panel all the way to the top, click once on "Computer" to highlight it and do the search a final time to see the "No more found" popup.

If that was not tedious enough, you are not through! Follow the same search and delete process searching "aup" (it should not find very many entries--maybe none).

Reboot, reinstall 1.3.14 from here:
http://audacityteam.org/download
test and report your progress to us here.

foose4string wrote:I found those uninstall files and double clicked on unins000.exe. All it did was remove those two files. The rest of the program folder is still intact. No removal wizard popped up or anything. I found the old version is installed on an older hard drive that I mainly use as storage now. The newer drive is my boot/system drive and where the new version is installed.

I don't know why there should be a problem unless Audacity was still running, but 1.2.3 is very old. The files also have to be in the same place they were when you first installed them for the installer to work.



Gale

@Gale--my recollection was that the uninstall did not remove (all of??) the the Registry setting. From the description it seems the Registry association of AUP is causing the collision. I have no desire to install 1.2 again and go through all the registry setting it makes and/or leaves behind, but I suppose I could if this comes up often. In the distant past I wrote some registry repair scripts.

Edgar wrote:@Gale--my recollection was that the uninstall did not remove (all of??) the the Registry setting. From the description it seems the Registry association of AUP is causing the collision. I have no desire to install 1.2 again and go through all the registry setting it makes and/or leaves behind, but I suppose I could if this comes up often. In the distant past I wrote some registry repair scripts.

I think HKEY_CURRENT_USERSoftwareAudacity (for the Audacity settings) is all that 1.2 "should" leave behind. I had no practical problem uninstalling 1.2.6 a few days ago though I did not look in the registry.

If people install 1.3.x ( which should be installed to <Program Files>/Audacity 1.3 Beta (Unicode) ) over the top into the 1.2 installation folder ( which should be <Program Files>/Audacity ) that does get a bit messy. It leaves three duplicate plug-ins and two different uninstallers in <Program Files>/Audacity (unins000.exe which will (try to) delete 1.2 files and unins001.exe which will delete 1.3 files).



Gale

Hi, I also had exactly the same problem saving .aup files but was fine exporting MP3 and WAV.
I am using 1.3.14 but still had 1.2.6 installed. I deleted both versions, cleaned the registry with 'auslogics reg cleaner' then re-installed latest version of audacity. Worked once but then same problem again -error states 'could not save project'.
I have attached log file if anyone can help. Can't attach .aup file as obviously can't save it. Many Thanks.

Thanks for the log.

1 Is the error message "disk full" when you try to save the project?

2 Are you also seeing errors about not being able to save the "autosave" file?

3 It would be helpful for us to see the autosave file for a project you can't save if you still have the window for this project open. The "autosave" file is Audacity's temporary .aup file for the project. The autosave file will be at UsersMarkAppDataRoamingAudacityAutoSave .

According to the log, Audacity cannot find the temporary .au files in the "project32189" folder in
C:Documents and SettingsMarkLocal SettingsTempaudacity_1_2_temp .

4 Is "project32189" still in the above audacity_1_2_temp" folder? You can look in Windows Explorer.

5 Is Windows Explorer already open at the above Audacity temp folder?

6 Can you export to these locations OK where you tried to save a project to:
C:Documents and SettingsMarkMy DocumentsAudacity Files
C:Documents and SettingsMarkDesktop ?

To try and save the project, have you tried

• Edit > Select All , Edit > Copy, File > New, Edit > Paste. Then try saving the project as a different name and to a different directory
• Click File > Open Metadata Editor, and press the "Clear" button. This will only help if the project contains files you imported and their metadata is corrupt.
• Force quit Audacity in Windows Task Manager (this should preserve the audio content), restart, recover the project when prompted, then if you still cannot save, File > New, import the WAV file you exported,then save that as a new project?

If none of that helps, I would suggest exiting Audacity, going to UsersMarkAppDataRoamingAudacity, open audacity.cfg in Notepad and remove all the content except:

NewPrefsInitialized=1

Save audacity.cfg and restart Audacity. This will set your Audacity temporary folder to C:UsersMarkAppDataLocalTempaudacity_temp instead of the 1.2 temporary folder. It should not be relevant to the problem but the reset of settings may be beneficial.



Gale

Thanks for ideas and support. Before I tried any suggestions I ran CCleaner which also clears registry. This must have got rid of old version entries as everything fine since then. Thanks again for your help.