Thank you so very much for the wonderful advice you have freely shared in answering my question. I have been busy this end and not had time to try out your suggestions yet - but wanted just to post that the service you both have given has been outstanding! Microsoft service advice team could learn a great deal from your examples!!! The world would be such a happier place if it followed your examples of a 'real', 'human' service!!! I am ever so grateful - THANK YOU!
I will post again once I have tried out all your suggestions.