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Hardware or software problem?

Posted: Wed Jun 03, 2009 10:45 pm
by NatalieK
I have been recording radio programs for months without any problems, exporting as mp3. A couple of days ago all my recordings started having a grating sound every few seconds. I have not changed any settings. The radio programs sound fine while I am recording. Whenever I contact Dell UK, they try to get me to reformat 3 times before they will acknowledge a hardware fault. Could the experts please tell me if this sudden intermittent fault is more likely to be a hardware or a software problem. I don't want to contact Dell unless I am pretty sure I have a hardware fault.
My computer is a Dell Inspiron 9300 running XP Pro.

Thanks

Re: Hardware or software problem?

Posted: Wed Jun 03, 2009 11:45 pm
by kozikowski
<<<I have been recording radio programs for months without any problems>>>

That's the alarm bell. You have plenty of room left on your hard drive and it's thoroughly error checked and defragmented? I do that, too, and if I didn't clean up after each production, I'd be out of room in a couple of weeks.

Koz

Re: Hardware or software problem?

Posted: Thu Jun 04, 2009 5:39 am
by NatalieK
Thanks. I have plenty of space, but I will try defragging.