Windows 10 start up

I’m using Windows 10
I am unable to get the program to recognize the EXCAP player. I just wanted to convert some old concert cassettes to MP3
BUT I can’t get past step 3!!! The drop down list states no device found.Since there is no one to talk to about this, I am returning the product.
I can’t be struggling with a program that doesn’t align with the instruction manual it came with.
Why do you have such a nice product that comes with a manual in three different modes; none of which comply with what I see on my screen!!

Those are not “our” instructions. The relevant part of the Audacity manual is here:

Note that the USB device should normally be connected before you launch Audacity. Audacity looks for audio devices as it is launching, and if the device is not connected, then Audacity will not see it. If you connect the device after Audacity has been opened, then you need to tell Audacity to “Rescan audio devices” (near the bottom of the “Transport” menu).

Also, if you received Audacity with the EXCAP player, then you probably have an obsolete version of Audacity. The current version is 2.1.2. You can check the version number in “Help > About Audacity”. The current version is available from here:

Audacity is free software. Audacity does not make cassette players or any other hardware. Audacity has no connection with the manufacturers of those products and is not responsible for what they do / don’t do.

If you haven’t returned it yet… Also, check to see if Windows is recognizing your device - Right-click the Windows speaker/volume icon and select Recording Devices. If Windows sees it, Audacity should see it.

Since there is no one to talk to about this, I am returning the product.

If you have a desktop or tower computer with a regular soundcard you can connect a regular-analog cassette deck the soundcard’s line inputs. A cassette deck with RCA line-outputs is best, but a headphone-output will also work.

If you have a laptop, most laptops don’t have line-inputs and the mic input is a bad match, so you’ll need a USB interface with line inputs in order to record from an analog source. The Behringer UCA 202 is inexpensive and popular. Or there are lots of other choices, especially if you don’t mind spending more money. Don’t buy a “USB Soundcard” because they are like laptops with only mic-in and headphone-out.

If you end-up using different hardware, there’s a good chance you’ll still be using Audacity… Most inexpensive computer-audio hardware either comes with Audacity or it doesn’t come with any recording software.

Most of your other software choices are commercial software… Total Recorder ($18 - $40 USD) might be easier to use because it’s just a recording application (limited audio editing). GoldWave ($45 USD) is a “competitor” to Audacity.

If you have no devices at all in Audacity’s Device Toolbar it could be that your computer did not come with Windows 10 and that the wrong (non-Windows 10) drivers for the built-in audio device are stopping EZCAP being recognised. That is a possible problem with Audacity 2.1.2, but if that happens you can update the drivers of your built-in device, or try Audacity 2.1.3-alpha instead. You will need the built-in device to work properly to play back your recordings.

There is full help with this here