I’ve been assisting an old friend over Skype as she learns to do sound editing. (I’ve become reasonably proficient with Audacity and LOVE the program!)
We are using 2.0.0, and her OS is XP (assuming with SP3 update). She installed Audacity from the exe file, and has a 64-bit machine.
Today, she called and said that, after she’d successfully recorded and played back several guitar and vocal tracks earlier in the day, the program had suddenly stopped producing sound on playback. She’s not very computer-savvy, and I assumed this would be easy to fix, but we went into Windows sound and checked all the playback (and record) settings, which looked correct. Then we tried playing sound with Quicktime, iTunes, and Windows Media Player, all of which worked fine.
So then I looked for some Audacity setting she might have clicked by mistake. The tracks were NOT muted. We tried changing the output device from “Primary sound driver” to “Realtek high definition audio.” That didn’t help. We turned “Software playthrough” and “Overdub” on and off. When that didn’t work, we re-scanned audio devices (also under Transport) and restarted the program. When that didn’t work, we rebooted. When that was no help, we uninstalled Audacity and downloaded and re-installed it using the exe file and rebooted again.
None of this helped. She was sharing her screen with me, and I could see Audacity playing a typical waveform and watch the playback output level indicators as they showed sound being produced, but we could hear nothing. We opened pre-recorded MP3s and wavs, and she recorded a few seconds of speaking while I watched. It recorded just fine—again, the waveform was just what you’d expect—but as it played, there was no sound.
We also checked the driver in Device Manager. It had NOT been updated recently, and Windows told us it was the best driver available.
I’m at a complete loss. Is there way to mute the program that I don’t know about? I couldn’t find any apparently-relevant settings under Edit>Preferences. Of course, I can’t imagine why anyone would want to mute all playback anyway!
As I said, every other audio program on her machine is producing sound just fine. Thanks in advance for any help you can give!