not playing all the song

just bought the e-e010,
problem is it wont play all the song, the arm all ways lifts up and misses the last 4-to 5 lines on every single record,
if you put the arm to where it lifts of the record it does keep playing, but then carries on and wont lift up. this also does it on the lps,
is this a faulty unit,

Yes, that’s possible - or there may be an adjustment somewhere on the TT (but this is unlikely)…