No audio

I have a new Encore Technology, PC Link Model 2698GB that looks like it should simply plugs into my PC (windows 10) but sound doesn’t come across to the PC. The player has an output USB jack and a USB cord even came with it. What am I missing? Thanks in advance.

Does the thing work by itself without the computer?

When you click Record, do you see a waveform and do you see the activity on the meter?

Make sure to select the USB device as your [u]Recording Device[/u]. (Select your regular speakers as the playback device.)

Select [u]Software Playthrough[/u] to hear what you’re recording.