Issue downloading ACX Check

Hi -

I’ve searched the forum for help with this but can’t seem to find anyone having this exact issue.

I’ve gone to
to download the ACX-Check.ny file but it never actually downloads. I just get that ghost tab or white tab to show that something will be populating soon. It never does, though.

A little help as to why not?


Windows, right? Which Audacity? So far 3.3.3 and 3.4.2 seem to be OK, others not so much.

You gotta know the very first thing we’re going to say is Clean Shutdown your machine to make sure you’re not getting interference from other software or settings.

Shift+Shutdown > OK > Wait > Start

Not Restart and not regular Shutdown.


Hi Koz -

Yes, Windows and it’s 3.4.2. which seems to be the latest version as it updated on me just the other day.

And, I’m sorry, you lost me bigtime on

Shift+Shutdown > OK > Wait > Start

I realize this isn’t a normal computer shutdown but I have no idea what this means since the only thing in that string I’m aware of is “Shift.” Apologies for the extreme amount of naivete’ on my end.


No problem.

What you think of as “Shutdown” is really an abbreviated process where some settings, adjustments, and configurations remain as your applications left them. This makes Start much faster because each application doesn’t have to go down its whole laundry list of settings each time. This, of course, assumes you’re going to use the same applications forever, which for most people, is a pretty good bet.

Scene shifts to Something Going Wrong. An application messes something up and the damage happens to be on that list that hangs around no matter how many times you shutdown.

Hold the Shift Key while you press Shutdown. That forces the machine to reset everything on the way down and later, when you Start, any damage in application service should be gone. This cycle typically takes quite a bit longer than regular Shutdown, or Restart, which is even worse.

If you use Skype, Zoom, Meetings or any other sound applications, it is strongly recommended that you shut down those applications before you do any sound production. Those applications take over the computer’s sound services and it doesn’t matter what you want.


Sorry for the late reply, we went out of town for the Thanksgiving holiday.

Okay, I still wasn’t sure what you meant but a friend just explained it to me. Thank you, I’ll give it a try.


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