# How Do I get ahold of customer service?

**URL:** <https://forum.audacityteam.org/t/how-do-i-get-ahold-of-customer-service/97627>\
**Category:** Alphas & Betas\
**Created:** [February 2, 2024, 3:36pm UTC](https://forum.audacityteam.org/t/how-do-i-get-ahold-of-customer-service/97627 "2024-02-02T15:36:41Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ahines01](https://forum.audacityteam.org/letter_avatar_proxy/v4/letter/a/e9a140/32.png) [@ahines01](https://forum.audacityteam.org/u/ahines01)\
**Post date:** [February 2, 2024, 3:36pm UTC](https://forum.audacityteam.org/t/how-do-i-get-ahold-of-customer-service/97627/1 "2024-02-02T15:36:42Z")

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I had deleted a file and your program would not recover it. How do I speak to customer service?

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**Author:** ![DVDdoug](https://forum.audacityteam.org/user_avatar/forum.audacityteam.org/dvddoug/32/32925_2.png) [@DVDdoug](https://forum.audacityteam.org/u/DVDdoug)\
**Post date:** [February 2, 2024, 4:10pm UTC](https://forum.audacityteam.org/t/how-do-i-get-ahold-of-customer-service/97627/2 "2024-02-02T16:10:51Z")

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This forum is the best place to get help.

There are recovery tools that can sometimes recover deleted files.

Audacity is free and open source. There are no customer support department or support employees, although [Muse](https://www.mu.se/) owns the trademark, provides support, and apparently funds the website. And I think some of their employees are active on this forum.

> [@](#):
>
> I had deleted a file and your program would not recover it

I know it’s too late, but, advice for the future -  
Make a WAV or FLAC backup immediately after recording, whether you make an AUP3 project or not. The AUP3 file is more complex and more fragile than regular audio files.

And depending on how critical and unreplaceable it is, keep multiple backups in multiple locations, just as you would with any other important files.

…And if you are recording something critical where there’s no chance for “take-2”, set-up a 2nd computer, or a solid state recorder, etc., to record in parallel. (Computers are the least reliable things we own!)

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**Author:** ![thai](https://forum.audacityteam.org/letter_avatar_proxy/v4/letter/t/ed8c4c/32.png) [@thai](https://forum.audacityteam.org/u/thai)\
**Post date:** [September 7, 2024, 12:01pm UTC](https://forum.audacityteam.org/t/how-do-i-get-ahold-of-customer-service/97627/3 "2024-09-07T12:01:03Z")

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Used Audacity for years no issues; NOW neither 3.6.2 or 3.6.1 will allow project back up files to be made AND won’t retain project files for over 24 hrs or so… makes it UNUSEABLE!

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**Author:** ![mac-christian](https://forum.audacityteam.org/user_avatar/forum.audacityteam.org/mac-christian/32/52505_2.png) [@mac-christian](https://forum.audacityteam.org/u/mac-christian)\
**Post date:** [September 7, 2024, 1:10pm UTC](https://forum.audacityteam.org/t/how-do-i-get-ahold-of-customer-service/97627/4 "2024-09-07T13:10:20Z")

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Well yes, then it may be so for you. There is no automatic deletion here. My .aup files stay on my computer as long as I wish and as long as I do not delete them.

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**Author:** ![kozikowski](https://forum.audacityteam.org/letter_avatar_proxy/v4/letter/k/919ad9/32.png) [@kozikowski](https://forum.audacityteam.org/u/kozikowski)\
**Post date:** [September 7, 2024, 2:24pm UTC](https://forum.audacityteam.org/t/how-do-i-get-ahold-of-customer-service/97627/5 "2024-09-07T14:24:17Z")

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> [@thai](#):
>
> neither 3.6.2 or 3.6.1 will allow project back up files to be made

It won’t do this?

![Screen Shot 2024-09-07 at 7.15.08 AM](https://forum.audacityteam.org/uploads/default/original/3X/6/1/615abf805d48387c70bc18b3597aa13129392d8f.png)

Save Backup Project will make a clean, stand-alone AUP3 file.

Here’s one that’s about a month old.

 ![Screen Shot 2024-09-07 at 7.19.17 AM](https://forum.audacityteam.org/uploads/default/original/3X/f/e/fe11795e308757d33d921477995ea540f9530494.png)

I think you got some serious computer problems and you’re blaming it on Audacity. It’s also possible you got your Audacity application from a shady place.

> **[Audacity ® | Free Audio editor, recorder, music making and more!](https://www.audacityteam.org/)**
>
> Audacity is the world's most popular audio editing and recording app. Edit, mix, and enhance your audio tracks with the power of Audacity. Download now!

Also see: Export WAV backup files of any important work.

Koz