Getting sound from the recording

I am a novice, have bought the cassette recorder with USB connection. Hooked it up and recorded a cassette but when I go back to listen, there is no sound. Using Windows 7. Must be something I am doing wrong just cannot figure it out Any advice would be welcome. I am disappointed that Audacity offers no phone support .Thank you

We only make the open-source software for which the price is $0.00 - we don’t make (or profit from) the hardware. Plus we’re only a band of part-time volunteers, not a major corporation.

Try a read of this set of Tutorials from the Audacity Manual:

particularly this one on USB devices: