I believe you are setting yourselves up for a class-action lawsuit, knowingly putting out flawed software. You cannot hide behind the “it’s free” label. The Supreme Court has ruled “free” software is held to the same standards as everything else. When you knowingly distribute software that you KNOW crashes, you can be held liable for damages.
Fix this or REMOVE IT. Go back to the last version that did not crash and stay there until you hire someone smart enough to figure this out.