Can't Record Win 10

We are using a Yamaha MG20XU mixer and had been recording our worship services with few issues. Nothing has changed other than a few Dell updates. Now we can’t record anything and don’t know why. All we get is a flatline. Our PC is only a few months old, so we had Dell to remote it and after about 4 days of troubleshooting no positive results occurred. I’ve changed out the line (1/4 " jack) from the board (Aux Send) to the 1/4’ coupler which feeds into the 1/8" PC jack. I replaced the coupler. If i play a CD or music from YouTube it records, but the volume is excessively loud. At this point we don’t know what else to do. Today we are two weeks without recording.

Try plugging something else into the computer… A cello phone (headphone out) or the RCA line-outs from a CD/DVD player, etc.

And, you can test the signal out of the mixer by plugging that Aux-send output into the PA/amplifier. (There’s more than one way to use a mixer, but typically you’d record the main outputs… the same signal that’s going to the PA.

If i play a CD or music from YouTube it records, but the volume is excessively loud

Make sure you’ve selected the correct [u]Recording Device/input[/u]. (The settings are different when you’re recording streaming audio (or whatever is playing out of the computer.)

You can also try all 3 audio hosts. (WASAPI is the newest, MME is the oldest.)

which feeds into the 1/8" PC jack.

Is this a laptop or desktop/tower computer? You should be using line inputs (not a mic input) and most laptops don’t have line inputs. (A mic input will “work” but a line-level signal is 100 to 1000 times stronger than a mic signal and you usually get poor quality.)

If it’s a laptop, does it have separate mic-in & headphone-out jacks, or does it have a combo jack? If you have a combo jack, a regular headphone plug will work, but it takes a special 4-conedutor TRRS plug to make the microphone connection.

Is this computer dedicated to recording, or is it messed-with during the week?

Today we are two weeks without recording.

Computers are unreliable, especially if they are not dedicated to a particular use… You ight consider getting a solid state recorder (you can still edit on the computer) or maybe set-up a 2nd back-up computer to record in parallel. (A cassette recorder, VHS recorder, or DVD recorder can also work as a back-up. VHS “Hi-Fi” is very good quality, but reliability can be an issue with VHS too, especially since they no longer manufacture VHS machines and they are all getting old, as are most cassette machines.)