Hi everyone,
I have tried several times to reinstall Audacity to fix this problem (please see attachment), but it keeps on happening. I also need to force quit each time to close the program. Can anyone suggest a fix, please?
Cheers!
Please look at the pink panel at the top of the page and tell us what version of Audacity you are using (all three numbers).
Reinstalling Audacity does not reset your settings.
To reset settings, quit Audacity, open Finder, choose Go > Go to Folder and type:
~/Library/Application Support/audacity/
In that “audacity” folder, delete the audacity.cfg settings file.
Please say a lot more about what you are doing before Audacity freezes up. Are you recording something (what are you recording and with what equipment?), or running effects (which ones?) or… ?
You could also open Finder, Go > Go to Folder and type:
~/Library/Logs/DiagnosticReports/
Attach the latest Audacity crash or hang report you see there. Please see here for how to attach files: https://forum.audacityteam.org/t/how-to-attach-files-to-forum-posts/24026/1
Gale
Hi Gale,
I’m currently have version 2.0.6 - but can’t open it because of this problem. So I’m not even at a recording stage. I’m trying to uninstall the version I currently have for the newest version of Audacity.
Hope this info helps!
You showed an image of Audacity running, so you could open it then.
Even if you trash your 2.0.6 installation and install 2.1.2, you should still (before running 2.1.2), delete the audacity.cfg settings file as described above.
Please see these steps for how to install Audacity correctly https://forum.audacityteam.org/t/installation-do-not-run-audacity-from-the-dmg/31711/1
So is the crashing or freezing happening when recording, and if so what exactly are you recording using exactly what equipment? Makes and model numbers are good.
Gale
Hi Gale,
Every time I open Audacity, I am faced with the view in the attachment. I can’t use any of the buttons and have to force quit. It’s basically inoperable and I can’t seem to install the new version.
Thanks
Then force quit Audacity.
Do you want to recover the audio in those projects listed in the crash recovery dialogue? If not, open Finder, choose Go > Go to Folder and type:
~/Library/Application Support/audacity/AutoSave
In that AutoSave folder, delete the AUTOSAVE files (they have “.autosave” extension). Then Audacity will not show you the crash recovery dialogue.
If you want to recover those projects later, rename the AUTOSAVE files to have some other extension, for example “.auto”. Then in ~/Library/Application Support/audacity/, open the audacity.cfg file and look for the [TempDir] line (underneath “[Directories]”). Navigate in Finder to the directory indicated in [TempDir] then copy the project folders somewhere safe like your Documents folder.
Do you mean you have installed and launched 2.1.2, but you see the same crash recovery dialogue? If so, deleting audacity.cfg and deleting or renaming the AUTOSAVE files before launching 2.1.2 will solve that.
Gale
Hi Gale,
I don’t need to save any crashed projects. I only need to get rid of the version I am currently using and install the newest version. If I delete the audacity.cfg settings currently, then I’m assuming I can install the newest version without a problem.
Thanks for your help!