Audacity quits importing from usb cassette device

I have been using a USB Cassette device to convert my cassettes to CDs. But it suddenly quit importing these files. I’ve uninstalled the software and re-installed it, following the instructions in the manual, but while my computer recognizes the device, no input when I press play. I even bought a new converter, but it doesn’t work either.

If you plug headphones into the cassette converter does it play correctly?