Audacity is taking hours to convert mp3 file from a 45 min session. PLS HELP!

Hi, My company recently started using and recommending Audacity to our customers as a place to record and save MP3 audio files. A customer wrote in that the site is taking hours to download a 45-minute recording. I’m not sure what the problem is or what troubleshooting advice to give him. Can you please help with this?

The online website versions of Audacity are unofficial.
The official source for Audacity to run on your computer (not “in the cloud”) is … Audacity ® | Downloads

Are you referring to this feature: Sharing audio online - Audacity Support

Perhaps @LWinterberg can add a few words…

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