Audacity is recognising my mixer, but not the tracks I'm trying to record

I’m sure this kind of thing gets asked a lot, but I’m really struggling here (and it matters, because I’m trying to record a 50th-birthday set of classic drum’n’bass for an old uni friend!).

So, I’m a long-time Audacity user, recently updated, running on Windows. I have two vinyl turntables plugged into an Allen & Heath Xone mixer.

Audacity recognises the Xone - after scanning, it sets it as the playback and recording device.

It does this when the host is MME or WASAPI.

When I hit record, the display opens up and starts scrolling, but there is no sign of any audio coming through - the lines are flat. I HEAR the audio, but Audacity doesn’t, for some reason.

I’m sure I’m missing something simple. Anyone got any suggestions?

Just downloaded Goldwave and tried that as well - same issue. The recording test function says it didn’t pick up any signal from either channel, despite (again) recognising the Xone mixer as the input. Not sure why I am hearing the vinyl but my machine is not …

Just updated the driver for the mixer and the associated firmware - it hasn’t helped.

You did not tell us anything about which version of Audacity you use, and which version of Windows…

At what position is the slider for the input volume (see screenshot)?

On some (newer) versions of Windows (like also on macOS), you need to grant Audacity access to sound-in (usually called “microphone”).

Thanks for replying!

Running Windows 10, and (I assume) the latest version of Audacity - updated earlier today.

The recording level is at 100%.

Audacity already recognises my mixer as the audio input - it selects it as the default after I ask it to scan my devices. Would I still need to grant access?

If you are standing on one side of a country’s border line, and your friend is standing on the other side - you can recognize him / see him. But if you do not have the right travel documents (passport, visa, whatever) you cannot get to him.

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