Audacity shutdown with export dialog.

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Re: Audacity shutdown with export dialog.

Permanent link to this post Posted by steve » Wed Dec 13, 2017 11:06 am

xanadukr wrote:Although I do not think this can be possible cause: I use Homebrew and python, qt and other gnu related files are installed with Homebrew. Could this cause this issue?

That shouldn't be a problem provided that Audacity was installed from the official Audacity DMG (https://www.audacityteam.org/download/mac/), but could be related if Audacity was installed with Homebrew.

Am I correct in thinking that you did not use Homebrew for Audacity?

I'd like to clarify the question of the curious "ExportFormat_SF1=131074".
Could you try the following:

1) Trash Audacity and the folder "~/Library/Application Support/audacity"
(note that "~/" refers to your Home directory. It is NOT the system Library.

2) Get a fresh download of Audacity 2.2.1 from here: https://www.audacityteam.org/download/mac/
Audacity 2.2.1 .dmg file (31.13 MB, includes help files)
and check that the SHA256 is:
a2a850ca956ad8ddf369e5bf251a739e966ebf1d57b19d88bd9a3da9121446fa
(this is possibly overkill, but it ensures that there are no problems with the downloaded file, and in weird cases like this it is good to rule out possible causes)
An easy way to get the SHA256 is to use this web-page: https://md5file.com/calculator

3) Follow the instruction for installing that are given on this page: https://www.audacityteam.org/download/mac/
Be sure to follow the instructions to the letter - read through the instructions before you start.
(I'm stressing "to the letter" because again we need to rule out possible causes).

4) When installed. Launch Audacity. Take note and tell us of any errors / warnings that occur.
Do not do anything in Audacity other than dismiss the "Welcome" screen. Just let Audacity fully open, then close it again.
This is to ensure that Audacity completes its initial "Preferences" setup.
Ensure that you fully "Quit" Audacity (I'm aware that macOS loves to keep applications hidden in the background).

5) Launch Audacity again.

6) Import a known good WAV file (ensure that it is a normal 16-bit WAV file). Accept the default options when prompted.
Allow the file to fully import.

7) Export as WAV using "File menu > Export > Export as WAV".

I'm guessing that at step 7, Audacity will crash. If it does, please send the new "debug report".
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Re: Audacity shutdown with export dialog.

Permanent link to this post Posted by xanadukr » Thu Dec 14, 2017 1:25 pm

Of course I do not use Homebrew to compile or install Audacity.

Here are new debug report files from above steps.
Attachments
Audacity_dbgrpt-32810-20171214T221841.zip
(7.24 KiB) Downloaded 5 times
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Re: Audacity shutdown with export dialog.

Permanent link to this post Posted by steve » Thu Dec 14, 2017 5:04 pm

xanadukr wrote:Here are new debug report files from above steps.

Thanks. That has provided a complete audacity.cfg, but there it is again:
Code: Select all
[FileFormats]
ExportFormat_SF1=131074


I'll need to check that out on a Mac to see what's happening, because it looks wrong.
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Re: Audacity shutdown with export dialog.

Permanent link to this post Posted by xanadukr » Fri Dec 15, 2017 7:33 am

I found this issue happens not only with "export as.." menu but all menus related with file dialog.
Mostly, I import wav file by drag and drop the wav file from finder.
Today, I tired to import wav with File -> Import -> Audio the same thing happened again.
Then, I click menu File -> Open.. and the same shutdown happened, too.

FYI, other menus which open dialog/window not related with file dialog do not show this.

It seems like this thing closely related with the file dialog. But I do not find any similar things in other app (text editor, Keynote...etc)

Thanks
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Re: Audacity shutdown with export dialog.

Permanent link to this post Posted by xanadukr » Sat Dec 23, 2017 6:47 pm

I found there is other application, XLD, shows the same issue (crashes with file dialog)
It seems like this issue is not related with Audacity directly but my Mac system itself has some problem.
I do not know what is the common point with Audacity and XLD and (not other apps such as Apple's Keynote or MS's VS code..)
What I only know is XLD and Audacity are music file related application.

This is do not disappear after I reinstall MacOS (not clean reinstall but just overwrite.)

One other thing I found is when I login to Guest account, Audacity and XLD work find with the account.

Is there anyone knows about this??
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